iOS 26: Make Your iPhone Wait on Hold for You

[macenjoyer98]

they really need to have some sort of "user will be right back" voice coming from the iphone. every time i have used this feature the person on the other end hangs up no matter how fast i go back to the call.

 

[spartan1967]

And just how would you do this? You are aware that many companies already do this and it has nothing to do with Apple. This "suggestion" is useless given the subject of this thread.

Really? Are you saying that using the phone for this feature "burns" the battery as opposed to every other thing you use a phone for? Is this why iPhone batteries have to be charged periodically? Interestingly, I had a two hour phone call the other day, and the battery percentage dropped. OMG. I'll show them and stop making phone calls.

Your passionate input is appreciated. After reading all of this, I can definitely move forward & live the rest of my life a much better person than I thought I was before your post.

 

[mikes63737]

Worked great for me to call my bank last week. Rep was kind of confused, but not my problem.

 

[DEMinSoCAL]

OMG. It's not going to work in every situation. Here's an idea. For situations where it doesn't work as you'd like it to, then just don't use it for that call. Or, help Apple refine the feature by giving Apple some realistic suggestions instead of what has become the MO here, ie bitchin' and moaning and complaining about almost everything.

OMG. How is one supposed to know, when calling an unfamiliar company, whether it's going to work like I'd like it to? I have no freaking clue as to how most phone systems are going to work when I call them. Every one is different. Your perfect world scenario doesn't make sense.

 

[JaydenA]

Here, so many hold systems here have "your call is valuable to us, please continue to hold" and "you are now called 299 in the queue" and "our staff deserve to be treated with respect and will not accept verbal abuse" interspersed every 30-45 seconds with the canned musak.

So, it's a not really a feature that will be useful here, however for anyone who will find use, I imagine it will be awesome for you.

 

[Black_Mage]

NOT available everywhere outside the US. For EU people: interesting iOS 26 features like Call Screening and Hold Assist are only available in a select few countries.

Maybe Zamunda can team up with Wakanda to get new tech faster?

 

[svish]

Will be really useful if it works as promised. Eager to try it out soon on my new iPhone 17 Pro Max. Also it is nice to see that it is available not just for the latest iPhones.

 

[Marty80]

I cannot agree with most here, most calls i take that place me on hold have voice recordings.

This feature does not recognise when a operator answers, and immediately calls back even if i am still on hold.

Apple needs to tweak this feature alot in future updates.

 

[eifelbube]

That’s precisely why the feature is unusable. I strongly recommend everyone avoid using it, it’s extremely frustrating...

Why would usability matter when the feature’s liquid glass UI is so gorgeous? 😊

 

[NightFox]

Sounds like the failures you describe are on you and your phone habits. Don't blame Apple for them.

Good technology is designed around how humans work, it shouldn't expect humans to adapt to it. I'm not even sure what unreasonable or eccentric 'phone habits' you're suggesting I have.