iOS 4.2.1 update lost all my text messages

Discussion in 'iPhone Tips, Help and Troubleshooting' started by eriknba, Nov 22, 2010.

  1. eriknba macrumors member

    Joined:
    Nov 22, 2010
    #1
    well pretty much as the title says, i did the 4.2.1 update this morning. i have 2 iphone 4's, one for work, one for personal use. i did both one after the other, no problems. but afterwards, i find that on my personal iphone, all my text messages are gone. completely.

    i tried looking through the saved backups, but it seems that my backup that i did just before my upgrade got overwritten by the backup after the upgrade.

    any ideas?
     
  2. Mac'nCheese macrumors 68030

    Mac'nCheese

    Joined:
    Feb 9, 2010
    #2
    did you do a time machine backup after the first iphone backup before you upgraded? can you find the old text messages there?
     
  3. eriknba, Nov 22, 2010
    Last edited: Nov 22, 2010

    eriknba thread starter macrumors member

    Joined:
    Nov 22, 2010
    #3
    no. i do intermittent time machine backups on an external drive. i looked through the backups folder and looked at all the versions of the text message file, but it seems like i have several versions, but i can't read the files that well. is there any programs out there that can interpret the files a little better?

    EDIT: that did remind me of the backup i made last friday though. i'm going to see if i can at least salvage what i can from that backup....
     
  4. iqwertyi macrumors regular

    Joined:
    Sep 9, 2007
    #4
    Did you ever get your texts back?
    Just updated to 4.2.1

    Originally, my texts were there but my music in the iPod app were all missing.
    Then I read adding a song will bring it back, which I did and it worked.

    Now, I just realized that all my texts are gone.
    I'm going to try and restoring from backup.
    Just wondering if you were successful.
     
  5. iqwertyi macrumors regular

    Joined:
    Sep 9, 2007
    #5
    Well this is stupid.

    So, last night I updated the phone, before doing so, I backed up.
    Today, lost all my text, so I wanted to restore from last night's backup.
    Well, before starting the restore, it backed up the phone. And when it finally went to setting up from a restore point, it doesn't show last nights backup. Only the one created right before I started the restore!

    Restoring now...
    I've got a feeling I lost all my texts. :mad:
     
  6. eriknba thread starter macrumors member

    Joined:
    Nov 22, 2010
    #6
    i'm glad i'm not the only one! (sorry if that sounds harsh)

    so you lost your texts instantaneously? or after abit? i've done some more troubleshooting, and i've found that using my backup, running 4.2.1, as soon as i receive a text, my phone reboots, and i lose all the texts.

    if i run 4.1, from one of my backups, its fine, no issues.

    i've tried several different backups, same issue. i've already contacted apple tier 2 about this, we'll see if they have any bright ideas....

    (don't you just LOVE how itunes tries to save space by overwriting your most recent backup???)
     
  7. chargit macrumors 6502a

    chargit

    Joined:
    Jan 17, 2010
    Location:
    Evansville, In
    #7
    this idea wont help if you have already lost your info....well maybe it might. when you connect to iTunes click on your device name (mine is iFixiPhones) and change the name before you try to restore. so you old one is old name and then you back up and then your new one is new name and let it sync. then choose restore from backup and choose old name. I havent updated yet since there is no good solution yet on the JB/Unlock so I dont know if it will work but it should.

    good luck!
     
  8. eriknba thread starter macrumors member

    Joined:
    Nov 22, 2010
    #8
    thats a good idea, and technically it would help with the backups being overwritten. i've resorted to manually backing up the mobilesync folder where the backups save. however i don't think renaming will fix the problem of the texts deleting on their own. my idea is that for some reason the 4.2.1 FW doesn't like something in the database when it tries to add to it from an incoming text, and so it deletes the database and starts fresh.
     
  9. chargit macrumors 6502a

    chargit

    Joined:
    Jan 17, 2010
    Location:
    Evansville, In
    #9
    your right its definately a problem with the 4.2.1 update but with my suggestion you should still have the old info if Apple or someone smarter than me can figure out how to fix the deleting issue then you can go back and get them. depending on your device you may be able to downgrade back to 4.1
     
  10. eriknba thread starter macrumors member

    Joined:
    Nov 22, 2010
    #10
    luckily i had done a timemachine backup the night before. i was able to get my original backups back, and tried several times with several backups with 4.2.1, none would be stable. so now i have downgraded to 4.1, using one of my recent backups, and its stable for the time being.
     
  11. chargit macrumors 6502a

    chargit

    Joined:
    Jan 17, 2010
    Location:
    Evansville, In
  12. eriknba thread starter macrumors member

    Joined:
    Nov 22, 2010
    #12
    It's the built-in macos backup utility. Takes snapshots of your drives pretty much... So I went back to my drive as of nov 21, was able to get the un-overwritten backups and use them
     
  13. gh0001 macrumors member

    Joined:
    Sep 10, 2008
    #13
    the feature is useful, save my ass when my wife's laptop had an issue last time
     
  14. kaldemir macrumors newbie

    Joined:
    Nov 26, 2010
    #14
    had the same problem, tried various backups, texts got wiped off every time.. got sick of trying, went to the apple store, got a replacement phone and it works fine (for 6 hours now)
     
  15. eriknba thread starter macrumors member

    Joined:
    Nov 22, 2010
    #15
    Wait hold the phone. (lol). So after you picked up a new phone, u were able to put 4.2.1 on, and then restore from your backup without issues??
     
  16. kaldemir macrumors newbie

    Joined:
    Nov 26, 2010
    #16
    Ooops.. Well I assumed that the iPhone I got from the Apple Store would have the latest software on it but apparently it doesn't. So I haven't put 4.2.1 on yet. I think I'll back my messages up with a 3rd party app before I do it.

    When I was at the apple store I was first told that the reason of me losing the messages was that I had too many messages and it exceeded capacity - then I found an article on the apple website proving the genius wrong (http://docs.info.apple.com/article.html?artnum=306427) - I have about 16,000 messages on the phone.
    Next he told me that my backup could be corrupt and that that "might" be the reason. When I told him that he doesn't know what he's saying and just making up excuses he brought in a more senior member of staff who asked me what he can do to make me happy. I said that it would make me happy if he fixed my problem. He said he doesn't know what to do and all he can do is give me a new phone which solved my problem. happy now :p

    Anyway if I get around to update my phone again I'll let you know what happened
     
  17. eriknba thread starter macrumors member

    Joined:
    Nov 22, 2010
    #17
    if you could update to 4.2.1 and try again, i would love to see if this porblem is re-occuring across multiple phones...
     
  18. junjie macrumors newbie

    Joined:
    Nov 23, 2010
    Location:
    Singapore
    #18
    Just happened to me twice since 4.2.1. And they're not lost upon update, they just go missing all of a sudden. Haven't found many people with this problem yet, and no workarounds or solutions either.
     
  19. eriknba thread starter macrumors member

    Joined:
    Nov 22, 2010
    #19
    i've found that they delete themselves after a spontaneous reboot of the phone. the reboot seems to be caused by an incoming text thats never received....

    apple support has gone silent on this issue with me, telling me that in 2-3 days the engineers will come up with something from my logs. that was over 1.5 weeks ago
     
  20. DiamondGCoupe macrumors 6502

    Joined:
    Nov 12, 2007
    #20
    I have 4.2.1 installed and still have all text convos from the day I received my iP4 back in July.
     
  21. eriknba thread starter macrumors member

    Joined:
    Nov 22, 2010
    #21
    i've got a work iphone 4 as well, and it was fine.
     
  22. kasaka74 macrumors newbie

    Joined:
    Dec 9, 2010
    #22
    Same

    The same happens to me. And the funny thing is that I was able to restore and recover almost everything from a two-day-old backup and a few hours later, as you said, the phone did an unexpected and selfish reboot.
    After it woke, all my SMS were gone.

    Is downgrading the only solution for the moment? Didn't tried that yet.

    Please, let's follow this up to see if we can find a solution...

    Thanks
    Nico


    iPhone 4 (original, not jailbroken)
    Fw 4.2.1
    MacBook pro 13"
     
  23. eriknba thread starter macrumors member

    Joined:
    Nov 22, 2010
    #23
    seems to be.....i was able to downgrade and restore from a backup, and i still have my texts...
     
  24. joesgrille macrumors newbie

    Joined:
    Apr 28, 2009
    #24
    text message app crashes then all disappear

    I got a new iphone 4 yesterday to replace a different iphone 4 I had which was running 4.1. The new iphone came preloaded with 4.21. It worked fine yesterday, then when I went to sleep, I put it in airplane mode. When I woke up, and took it out of airplane mode, there was one new text. When I opened that text, the app crashed and all of my old texts disappeared. I have restored the phone and can text without it crashing, but as soon as I add my info and I go to send a text, the progress bar gets 2/3s of the way there and then the program crashes and all of my old texts disappear. The new text however, remains. I have tried with other back-ups that worked fine with iphones that had 4.1, but these crash on the 4.21 iphone as well. I know those back-ups are not corrupt as I have used them before without problems.

    Since then I have talked to Apple multiple times (which gets more frustrating every year!). They tell me that there is nothing I can do and that I will just have to move on without my info. Really???? Is that why I just paid $700 for a "phone???"

    So, I guess my big question is how do I downgrade my OS- Apple is refusing to help me. Other suggestions??
    Thanks
     
  25. eriknba thread starter macrumors member

    Joined:
    Nov 22, 2010
    #25
    Welcome to the club.

    I've been trying to deal with apple on this issue since I first posted this thread, with no further luck. They keep wanting me to try upgrading to 4.2.1 again, to see if it'll work, but the problem is I won't be able to downgrade again(this apple employee didn't know that apple unsigns dated FW's after a week or so. He said to try creating a new user on your machine, blah blah etc etc

    SINCE you are already screwed (sorry, I do feel for you), I was wondering I'd you could try something for me. I've been reading about manually "hacking" the apple backup to including the SMS history. If I were to send you the information and walk you through the process, would you be able to try that for me? For us? :D
     

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