Resolved [iOS 5] Contacts gone after syncing with iCloud.

Discussion in 'iPhone' started by Nikos, Jun 11, 2011.

  1. Nikos, Jun 11, 2011
    Last edited: Jun 11, 2011

    Nikos macrumors 68000


    Nov 20, 2008
    New York
    I just enabled iCloud and turned contacts on, so that they sync. All of my contacts were deleted from my phone. I'm pretty sure it asked if I wanted to merge them, and I said yes, as I didn't want any deleted or overwritten.

    Has this happened to anyone else? Am I doing something wrong? Trying to avoid restoring again.
  2. shandyman Suspended

    Apr 24, 2010
    Dublin, Ireland
    this happened to me, if you go into messages and make a new one and start typing a contacts name do they appear?

    basically flick the contacts toggle to off again, wait til its done turning it off, then flick it back on and you should have them back. it's a little glitch where they don't appear in contacts, but have not actually gone. think it just takes a few mins for contacts to appear on the cloud
  3. Nikos thread starter macrumors 68000


    Nov 20, 2008
    New York
    They don't appear when I start typing them. I've tried flicking it on and off but to no avail. :eek:

    Maybe a restore is in order.
  4. Nikos thread starter macrumors 68000


    Nov 20, 2008
    New York
    Ended up restoring from a backup. Seems to be working this time. Must have been a weird glitch.
  5. shandyman Suspended

    Apr 24, 2010
    Dublin, Ireland
    did you give it time inbetween flicking on and off? like 10 mins? and restarting the device?
  6. capsones, Oct 13, 2011
    Last edited: Oct 14, 2011

    capsones macrumors newbie

    Oct 13, 2011
    Same happened to me. When i woke up this morning, i saw all my contacts are gone. I switched off contacts in icloud and it asked me if i wanted to keep or delete the previously synced contacts on the phone. I said keep. Bam! They all came back.
  7. ann713 macrumors 65816

    Nov 30, 2008
    Experienced the same thing after syncing, my entire phone book was cleared out with names remaining in Messages. I went into the 'Contacts' app and refreshed, it crashed out but all my contracts came back.
  8. capsones macrumors newbie

    Oct 13, 2011
    So, what will happen now?

    If we turn on syncing contacts with iCloud, the contacts are going off the phone. So, it's useless.

    If we don't sync contacts, then we won't have the backup of the contacts. So iCloud is useless for contacts.

    So now?
    What should we do to both keep contacts on the phone and on the cloud, updated? Any ideas?
  9. pepitko macrumors member

    Dec 24, 2007
    Same thing happened to me, after a rather troublesome install of iOS 5. I had to install it three times, before it finally worked and then the sync looked to be a success but iTunes said it failed.

    Anyway, everything in the phone worked besides the contacts. I couldn't see them in phone app or contacts app, but names remained in messages. So I flicked contacts in iCloud off and on, went to the phone app, which crashed, but upon its return the contacts reappeared.
  10. Moxie2 macrumors newbie

    Oct 14, 2011
    Contacts gone on my wife's iPhone4, not mine...

    Same with my wife's phone on entering the iCloud, but curiously not mine. Toggled contacts on and off in the iCloud settings on the phone, no return of the contacts. Turned phone off, after killing the contacts app along with the phone and messaging apps. No contacts back.

    Would love some ideas - not sure if a restore from iTunes will do the job either... :confused:
  11. srs123 macrumors newbie

    Oct 20, 2011
    If you go to settings, then to mail, contacts and calendars, scroll down and press the button that says Import SIM Contacts. worked for me!
  12. theocanada macrumors newbie

    Oct 28, 2011
    In there under iphone contacts...

    I have this same issue. In the contacts app i see them under "iphone contacts" but not all contacts. Odd...

    Nothing has worked so far

    EDIT - nevermind. closing out contacts app, turning off icloud contact syncing (keeping contacts), turning off phone, turn back on, icloud back on (merge all) and they were there. problem solved.

  13. AlaModeGrl macrumors newbie

    Oct 30, 2011
    Very helpful, thanks!

    Was in a panic this morning after an OS5 update yesterday when no contacts were appearing on the phone. Followed your steps above and got them all back. Thank you!
  14. fionag macrumors newbie

    Nov 2, 2011
    thanks Alexander

    Just found this thread because I had the same problem. Fixed it with Alexander's 5-step plan. Thanks for that.
  15. itaka14 macrumors newbie

    Nov 2, 2011
    Recurring steps?

    Hi, this was very helpful many thanks. But question: do we need to do it again and again every time we want to sync iphone contacts with the computer's address book?
  16. Hvyn macrumors newbie

    Jan 26, 2012
    Iphone 4 and i cloud

    My Grand daughter managed to delete all my contacts from her Ipod,she was not even at my house she was with her father in the truck, she had synced her ipod with my phone and when she told me had all my contacts I got annoyed and told her to delete them out now....she did so when my husband rang it was an unknown number. Took awhile but worked it out icloud is shut down and will never be used again.
  17. Apple-001 macrumors newbie

    Jan 29, 2012
    Contacts Gone - AppleCare Level 2 Support still working problem

    I tried everything listed above and the Contacts will "reappear" after turn iPhone off and back on (with or without iCloud Contacts turned OFF) ... but whenever I select "Groups" it list NO Groups other than ALL CONTACTS ... when that is select ALL CONTACTs are missing except for only 1 Contact (my own phone number). I've restored phone back to default and recreated as essentially a Brand New iPhone. Then refreshed phone from several different backups. All have same behavior. CONTACT "disappear" when Group is selected. ARRRRG!!

    Anyone else with any solutions. this seems like a HUGE bug to me.:confused::mad::(

    doug in Texas
  18. RST1123 macrumors newbie

    Oct 27, 2011
    What the ****

    I did not even plug my iphone into the computer, it sat on a counter all day. Now, all of the sudden, it replaced all my contacts with contacts from my Hotmail account, but I never told it to anything of the sort.

    Now when I try to restore from a backup, it syncs only the apps and not the contacts?? WTF??
    Text me at 305-898-4565 if you have any ideas what the problem could be.
  19. scorwitz macrumors newbie

    Feb 8, 2012
    So much for iCloud

    I'm a PC-Mac switcher. I've had an iphone for over 2 years and when iOS5 came out I decided to "just say NO" to the cloud. Just bought a new Macbook pro 5 days ago and was on the phone with Applecare for a while making sure I had all music files on the new Mac with playlists. Good there and synced with phone no problems. (Had to do with NTFS formatted HD from Windows)

    Today, I decide I better jump on the iCloud bandwagon and turned it on for Contacts on the phone. An hour later I go to send a text and about half my contacts are gone!!! I have tried all of the above that doesn't require the actual laptop cause I'm at work. I KNOW that they were there after the iTunes Sync and before I turned on iCloud, so it had to be iCloud that did it. When I get home I'm going to root around and see if I can locate the contacts that had been syncing with Outlook on my dead PC.

    So much for "Everything is just EASIER on a mac!" :mad::mad::mad:
  20. Loveappledubai macrumors newbie

    Apr 20, 2012
    I never activated the cloud. Had Aton of contacts but the very few I added manually disappeared after I synced with the cable. They are not on the iPhone and not on the mac. Tried the steps but it didnot work for me. Any ideas?
  21. osmanouzun macrumors newbie

    Aug 11, 2011
    According to this iPhone contacts disappear on rare occasions when one syncs their iPhone contacts to the iCloud for the first time.
  22. Olesiago macrumors newbie

    Jan 4, 2014
    So I have a 4s and I started backing up my contacts and pictures but while it was doing it, I look at my messages and all my names are gone, while the numbers are still there. That's when I cancelled the backup because I got worried.
    A few contacts are left in the contacts list but most are gone. It's real strange, I've tried the toggling, doesn't work, but I know they're in there since they appear when I start typing a name for a new text. Then when I select the name is becomes a number rather than the name.
    Any help?:confused:
  23. Jamesgi macrumors newbie

    Nov 4, 2014
    APPLE! fix this bug!

    This crazy bug has been happening to me since my iphone 4... so many IOs updates and phone changes have failed to address this problem. I am getting real tired of re-entering my contacts manually (mindless pass-time while waiting for trains) as no fixes or work around seem to work... icloud hopeless in restoring... Surely somebody out there must have some answers that work!? The apple response says to reset phone then restore from backup - if only that worked!
  24. Astrogalaxy macrumors newbie

    Jul 25, 2015
    I just bought an iPhone 4S. (OS 8.2)
    I wanted to arrange my contacts into groups. Since this function was only possible to create through iCloud I signed up and synched. My iPhone contacts nicely appeared on the iCloud. Then I made groups and put the desired contacts into each group. So far so good. The group buttons even appeared on my iPhone, but when I tried to access each added group they were empty, no contacts, even though they appeared fine on iCloud.
    Did some searches on how to fix this. Tried some suggested solutions. Like turn Settings > iCloud > Contacts off and on again. BIG mistake! It deleted ALL my contacts! But, since they still appeared on the iCloud I thought I'd just simply import them bck to my iPhone. Nope. Wouldn't happen. No matter what I did they were GONE from my Phone.
    Once I was over the worst despair and had accepted my fate of having to put in each contact again, I disovered that the +/ADD CONTACT button AND the group button had vanishied completely! At this point I was pretty much losing it.

    Changing Settings > iCloud > Contacts to ON which seems to help most people who have had this problem did nothing. In the end I was so paniced I pretty much turned all settings even remotely connected to iCloud off so at least it couldn't do MORE damage and gave up for the day.

    But I did one more thing that before I was gonna turn my phone off and put it away until I could deal with it again which turned out to be my salvation:
    I decided to write a text to my man just to check if at least Messages worked.
    I put in the number manually since all my contacts were gone.
    Then pressed Details > info (i in a circle) button, and lo and behold! From there I could add a contact!!
    I went to Contacts to see it was really true, that I had actually managed to add it, and I had!
    And suddenly, while I was looking at this lonely just added contact ALL my missing contacts reappeared along with the +/ADD CONTACT button!

    It all came back from adding a contact through messages rather than Phone or Contacts.

    Hope this helps someone else if the old Changing Settings > iCloud > Contacts to ON doesn't work for you either. Good luck in MacHell!

    I'm never touching iCloud again that's for sure!
  25. eyoungren macrumors Core


    Aug 31, 2011
    ten-zero-eleven-zero-zero by zero-two
    I use Google for my contacts.

    And the Groups app to add/edit/delete groups directly on my iPhone.

    Makes it a hell of a lot easier to load contacts to any new device or computer regardless of platform or OS.

    Apple making things simple is great, but it's so proprietary that it's a PITA to move things between non-iOS/Mac devices.

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