iOS 6 and Genius Bar

ltcol266845

macrumors regular
Original poster
Aug 25, 2006
217
0
Elgin, IL
Hi folks,

Lately, the handset speaker has been extremely quiet during phone calls/voicemail/etc. It's pretty much impossible to hear anything unless I'm in a very quiet environment. I got my 4S when they came out last year, so it's getting very close to the end of the one year warranty.

I'm taking it in to an Apple Store Genius to have them take a look. But I'm in the beta program and am running iOS 6. Will the Genius even attempt to service my phone at all with the beta OS?
 

ChristianVirtual

macrumors 601
May 10, 2010
4,096
266
* ** *
If you can prove to be officially part of developer program there should be no problem with iOS6 installed. The genius might not have seen it himself :D
 

calvy

macrumors 65816
Sep 17, 2007
1,270
9
I've taken mine in with beta versions on before. Normally if you've got some sort of hardware issue they won't care. They may say something about technically not supposed to allow it, but they'll be cool about it and allow it.
 

Eddy Munn

macrumors 6502
Dec 27, 2008
291
66
I've taken mine in with beta versions on before. Normally if you've got some sort of hardware issue they won't care. They may say something about technically not supposed to allow it, but they'll be cool about it and allow it.
I can second this, they had a laid back approach when I turned up with my 3GS on iOS 5 Beta last year.
 

andybno1

macrumors 68040
Nov 6, 2007
3,636
36
Liverpool, UK
I've taken mine in with beta versions on before. Normally if you've got some sort of hardware issue they won't care. They may say something about technically not supposed to allow it, but they'll be cool about it and allow it.
I third this I took my device in once with iOS 5 beta on they just past comment about how he wished he had it on his phone an then went through swap with me, my mate took her device in recently with ios 6 on and again genius fella was just jealous an did a swap
 

PaulyD

macrumors 6502
Nov 16, 2010
337
11
UK
Same results for me when I had to take my iPhone 4 in on iOS5 beta. He stated they shouldn't really be able to do it but agreed to do so anyway.

Then asked if he could play with phone to see what the beta is like!
 

Crzyrio

macrumors 65816
Jul 6, 2010
1,447
763
Same Thing again.

As long as it is a hardware issue they dont care, they will fix it/replace it on the spot.

They just cant help you with any software issue.


My speaker died on me too and when I went in he explained that he can only exchange it because it is hardware and not software. They dont care or even check.
 

KdParker

macrumors 601
Oct 1, 2010
4,793
992
Everywhere
Same Thing again.

As long as it is a hardware issue they dont care, they will fix it/replace it on the spot.

They just cant help you with any software issue.


My speaker died on me too and when I went in he explained that he can only exchange it because it is hardware and not software. They dont care or even check.
Same experience here, never cared about IOS version with beta 5, laptop rMBP issues when I was running ML before it came out.

just checked for hardware issues
 

ltcol266845

macrumors regular
Original poster
Aug 25, 2006
217
0
Elgin, IL
Ha! Good to know. I ended up doing a (non-DFU) restore to 5.1.1, I figured the Genius might have wanted to do a full restore anyway just to rule software out so I saved the time.

Walked in, told him it recently started and I just restored with no effect. I was out the door with a new phone in 5 minutes :) :apple:

Thanks all
 

Liam08

macrumors newbie
Jan 24, 2011
24
0
Swindon, UK.
LOL at some of these replies. Clearly there are too many people on here that don't have a clue what they're talking about.

My power button jammed on my 4S running iOS 6, so I booked an appointment and took it to a Genius. He did the usual checks and this is what was said; 'Unfortunately as it's a fixed unit, I can't repair the phone but I will replace it for you. Also, how're you finding iOS6?'

If you don't know the answer, don't comment. You just make yourself look extremely ignorant.

The only thing you won't be able to do, is restore it in the store, since the replacement will be running iOS 5.1.1.

Hope this helps.
 

throys

macrumors 6502
Dec 1, 2011
308
7
London
LOL at some of these replies. Clearly there are too many people on here that don't have a clue what they're talking about.

My power button jammed on my 4S running iOS 6, so I booked an appointment and took it to a Genius. He did the usual checks and this is what was said; 'Unfortunately as it's a fixed unit, I can't repair the phone but I will replace it for you. Also, how're you finding iOS6?'

If you don't know the answer, don't comment. You just make yourself look extremely ignorant.

The only thing you won't be able to do, is restore it in the store, since the replacement will be running iOS 5.1.1.

Hope this helps.
I bet you had a big smile on your face lol.
 

danielceleste

macrumors regular
Jun 16, 2012
210
6
I've needed a replacement for my iPad (twice) while running beta software. Since the dock connector didn't function the first time, the genius accepted my iPad as-is. The second time, I just restored it in the store.