iOS 7.0.6 Genius Mix and iTunes Match

Discussion in 'iOS 7' started by SkyFox244, Feb 26, 2014.

  1. SkyFox244, Feb 26, 2014
    Last edited: Mar 7, 2014

    SkyFox244 macrumors member

    Joined:
    Nov 14, 2009
    #1
    After updating IOS to 7.06, the music app doesn't show nor play genius selections. It shows icons for music selections, but there is no artwork or music available. I'm using iTunes Match. Playing single songs works. Playing songs trough the genius mix, does not. The Genius mix seems to be broken.
    Clicking on a genius icon results in the disappearance of the play icon. But nothing happens. It's like the playlist is empty. But looking at my MAC, the list is full.

    I did a full restore on my iPhone without result.
    Turing off/on iTunes Match in the phone and in iTunes had no result.
    Updating the genius mix in iTunes, had also no result.

    I'm in a dead corner here... maybe it is just broken and I'll have to wait for IOS 7.1 to resolve this issue.
    Does someone have any idea?
     
  2. christianji macrumors newbie

    Joined:
    Oct 3, 2013
    #2
    same here

    Hi,
    I have iTunes match as well.
    Exactly the same here on iphone 4s, 5s, ipad 2, all with ios 7.0.6.

    Anyone else affected?
     
  3. jbrazda macrumors newbie

    Joined:
    Feb 27, 2014
    #3
    Genius Mixes are broken, iTunes Match sucks on iOS

    I have exactly the same thing happening on my iOS devices
    Don't even bother try ti fix it as I did, it just does not work anymore

    here is my communication with apple support on this issue, I haven't got any response to my last two emails sent them yet...
    ----
    Hello,
    I was able to fix the Issue with Thunderbolt Drive, it was caused by third party ntfs-3g file system driver which is apparently not compatible with Mavericks.
    I was able to manually remove it from the system and drive mounts fine now.

    So back to the issue with iTunes, I did following
    • upgraded iTines to recently release 10.1.5
    • created fresh new library
    • Library export to xml
    • Renamed and backed up original iTunes folder under Music folder
    • Let iTunes create new clean library
    • configured everything as it was before
    • Imported library from xml (this took more than 8 hours) as the process got stuck several times with iTunes not responding I had to start over several tim
    es
    Turning on Genius and itunes Match was even slower and the process stalled several times again it took more than 10 hours to complete
    Now I have my library restored back and everything seems to work fine on Mac
    After library rebuild I turned off the match on iOS
    • turn off the iTunes Match
    • hard restart the device
    • force close of all apps
    • turn on the iTunes Match
    • genius mixes still don't not work

    This whole experience rally sucks

    Couple more comments to Itunes Match in general I would appreciate if you would conway this to your product management/development
    • Turning iTunes match on is extremely slow
    • Once itunes match is turned on on iOS, its impossible to directly push songs to my iOs device for offline listening from computer where the main library resides, only way to get music for offline listening is through the cloud download which is extremely slower compared for example downloading the purchased music directly in itunes store on iOS on the same network, this makes itunes match enabled iOs device almost unusable for listening if on plane/ out 3g or wi-fi network range. Downloading the music to the device is unusably slow even on fast home network (I'm getting 40 MBit download/30 Mbit upload speed on my ios devices on my home network (Verizon Fios)
    • Please enable upload of songs to the device over the USB or home wi-fi to avoid cloud download but still keep ability download when outside the home network (sync and backup is already working over wi-fi)
    • You have to turn off "Show all music" in settings to be able to delete songs located on the iOs device, this is unnecessary too complicated if I want make some space for other content such as photos
    • There should be a smart playlist showing "locally stored songs" and ability to manage what's on the device and in the cloud without need to go to settings and turning off/on "Show all songs"
    • Cloud should be bypassed when I'm on my local network where the source library is located this would save not only customer broadband bandwidth, but also load on Apple Content Delivery Network network
    • Genius mixes are broken on iOS And I love this feature on my mac, iTunes Radio can replace the genius mixes to some extend but I like to listen to music which is in my library

    I think I will switch to Spottily....

    JB


    On Feb 26, 2014, at 10:07 AM, Jaroslav Brazda <jaroslav.brazda@gmail.com> wrote:

    Hello,
    I tried all the steps you recommended

    genius mixes still don't work

    I disabled iTunes match on iOS Genius mixes were removed from the list


    <IMG_0904.jpg>

    Enabled Again, Genius mixes appeared again but as before, without artwork

    <IMG_0905.jpg>
    Tapping on play icon does not start play any music it just shows empty tiles

    <IMG_0906.jpg>


    I even tried to upgrade my macBook pro to just released OSX Mavericks 10.9.2 - bad move!

    Idid all the troubleshooting steps again and still no luck. but to add to my frustration

    Now my 6TB WD Thunderbolt Duo refuses to mount to my MacBook Pro after Mavericks upgrade. It mounts fine when I boot the same machine from my backup drive with previous Snow Leopard and it mounts fine on MacBook Air also running latest Mavericks.

    Issue with thunderbolt is obviously more important to me, not that it shows wrong format as Windows NT even though it's OSX Extended Journaled File System which mounts just fine other macs and my backup Snow leopard image on the same machine. I removed all WD utilities as recommended by the WD forums. But no luck to mount the damn drive to my

    I did try reset SMC, NVRAM / PRAM but nothing helps to get the drive working again on my macbook pro.

    <PastedGraphic-1.tiff>

    Please help,
    JB




    On Feb 25, 2014, at 7:51 PM, iTunes Store <iTunesStoreSupport@apple.com> wrote:

    Dear Jaroslav,

    Thank you for contacting iTunes Store Support. My name is Lea and I'd be glad to help you.

    I'm sorry to hear that you're having issues with Genius Mixes on your iOS devices. I do recognize the urgency and importance of getting this resolved and I'll be more than glad to help you with this.

    Jaroslav, I would like to let you know that I have included some articles that may help you in troubleshooting the issue.

    Play a Genius playlist or Genius Mix
    http://support.apple.com/kb/PH12342

    iPhone and iPod: Understanding Genius Mixes
    http://support.apple.com/kb/HT3843

    How to set up and use Genius in iTunes
    http://support.apple.com/kb/HT2895

    I would also ask you to try resetting your iTunes Store cache and cookies, sign out then back in and try again.

    From their devices:

    1) Quit App Store in multi-tasking.

    •From the Home screen, click the Home button twice.
    •Tap and hold on the app.
    •When it starts to jiggle, tap the red (-) in the top corner to close it;

    ***Please close all open apps on your phone***

    2) Tap Settings.
    3) Tap Safari.
    4) Tap Clear History.
    5) Tap the Clear History button.
    6) Tap Clear Cookies and Data.
    7) Tap the Clear Cookies and Data button

    If you continue to have issues, please provide the screenshots showing the steps taken, any errors and any other information to help us better understand the issue.

    You can also turn off Match, then turn back on.

    i1.) Turn off iTunes Match.
    2.) Turn off Genius.
    3.) Turn iTunes Match back on.

    I hope this information helps you Jaroslav. Should you have other concerns or questions about this issue, please don't hesitate to reply. Apple appreciates your business. Have a great day!

    Sincerely,
    Apple Support

    Hello,
    I'm an iTunes Match subscriber, My favorite way to play matched music is to use Genius Mixes which were actually the main reason I subscribed for iTunes Match Service
    They suddenly stopped working on all three devices
    - iPhone 4 iOS 7.0.4
    - iPod touch iOS 6.1.6
    - iPad 2 iOS 7.0.6

    The Symptoms:
    - genius mixes show up on iOs devices, but do not display any artwork
    - they display the play icon, but when touching screen to play they they just display flipping animation of empty artwork tiles and blink the screen shortly, after that it displays blank screen and do not play any music
    - matched songs in the cloud play fine when I play play from album, songs list or regular playlists
    - Everything including genius mixes work fine on my mac book pro 17-inch, Early 2011 OS X 10.8.5 (12F45)

    I tried this to troubleshoot
    - hard restart of the devices
    - upgrade some devices to latest available iOs version (iPod, iPad)
    - log out and login to iCloud service on all devices
    - turn off and on the iTunes Match on all devices
    - Update genius and Update iTunes match in the iTunes on my Mac

    Nothing helped to resolve the issue so far.
    I contacted support with this issue but they have not been able to address this issue either, they just recommended me to report it over email

    I also found on Forums that I'm not the only one having this kind of issue
    See: https://discussions.apple.com/message/24953104#24953104


    I hope you will be able to fix this issue quickly as the genius mixes are my favorite way to listen to my music library with iTunes match, especially on iOs devices with limited capacity.

    With regards,
    JB
     
  4. djshack macrumors regular

    Joined:
    Apr 11, 2010
    Location:
    Somerville, MA
    #4
    I'm also having this issue, and I'm currently in touch with Apple engineers who are looking into it. I'll report any findings.
     
  5. SkyFox244 thread starter macrumors member

    Joined:
    Nov 14, 2009
    #5
    Thnx

    Hope you get results.. Please lets us know.
     
  6. djshack macrumors regular

    Joined:
    Apr 11, 2010
    Location:
    Somerville, MA
    #6
    Will do. No luck so far.
     
  7. keaide macrumors regular

    Joined:
    Nov 13, 2010
    #7
    Same problem here. Genius Mixes works in iTunes on the Mac. But not on my iPhone. It did work in the beginning but now I have the same problem as the initial poster. I still can create Genius Playlists based on the current song on my ipHone but the Mixes feature is gone... Let's hope that the next iOS update will fix this!
     
  8. hpridham macrumors newbie

    Joined:
    Dec 30, 2013
    #8
    Same problem here. I've tried turning iTunes match on and off on my devices to no avail.
     
  9. dmilette macrumors newbie

    Joined:
    Sep 4, 2013
    #9
    Same issue here in Canada as of 7.0.6!

    Oh well, hopefully 7.1 will fix this issue!
     
  10. MrTheErno macrumors newbie

    Joined:
    Mar 8, 2014
    #10
    In my iPhone and iPad Genius mixes didn't work until today this seems to be fixed! :) Both are 7.0.6.
     
  11. dmilette macrumors newbie

    Joined:
    Sep 4, 2013
  12. SkyFox244 thread starter macrumors member

    Joined:
    Nov 14, 2009
  13. djshack macrumors regular

    Joined:
    Apr 11, 2010
    Location:
    Somerville, MA
  14. SkyFox244 thread starter macrumors member

    Joined:
    Nov 14, 2009
    #14
    Did you do something to get it working ?
    Or did it work overnight?
     
  15. djshack macrumors regular

    Joined:
    Apr 11, 2010
    Location:
    Somerville, MA
    #15
    I just checked after reading. I did have iTunes Match off for a day and turned it back on... Not sure if that had something to do with it.
     
  16. StonewallBrown macrumors regular

    StonewallBrown

    Joined:
    Mar 25, 2013
    #16
    Still no genius mixes for me. Ios7.1 with iTunes Match here.
     
  17. adnbek macrumors 65816

    adnbek

    Joined:
    Oct 22, 2011
    Location:
    Montreal, Quebec
    #17
    Seems to be a problem at the back end just by doing a quick google search and finding many similar reports from apple forums.

    A solution I found on one or those threads fixed it for me. Turned off iTunes Match and genius in iTunes on the computer. Turned on genius again and waited till it was done. Turned on match again and waited till it was done.

    Closed (quit using the multitasking switcher) and reopened the music app on my iPhone and ipad and genius mixes are back and working.
     
  18. StonewallBrown macrumors regular

    StonewallBrown

    Joined:
    Mar 25, 2013
    #18
    I got it working. Went into itunes on my Mac. Updated iTunes Match, then when that was complete, I clicked update Genuis. That fixed it. Probably didn't even need to update iTunes Match. Just Genuis. Glad to have my mixes back.
     
  19. SkyFox244 thread starter macrumors member

    Joined:
    Nov 14, 2009
    #19
    Works again

    7.1 did not solve it. Deactivating itunes match for a night did not solve it.
    Deactivating the genius on the mac and reactivating it, did finaly solve it. Something i did before. Strange but true: this time it worked.
    Looks like Apple repared something on the backend.

    Well... Thanks everybody.
    Hope you all get the positive vibe ;-)
     
  20. adnbek macrumors 65816

    adnbek

    Joined:
    Oct 22, 2011
    Location:
    Montreal, Quebec
    #20
    Yeah it seems recently to have been fixed as refreshing genius didn't work previously for me either. But following threads with the same issue (going on since 7.0 I believe), in the last few days lots were reporting it to be fixed now so gave it a shot again.
     

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