iOS 7.1.2 update problem - logo frozen on screen

[sakau2007]

Tried to update to 7.1.2. I shouldn't have. Now the Apple logo is frozen on my screen at a low brightness level with a progress bar about 5-10% of the way done. I can't "hold the home key and lock key for a few seconds" because my lock key on my iPhone 5 does not work.

I got on iTunes to restore from backup. I back up my phone to the cloud daily, and iTunes sees my last backup was at 1am, but when I click restore, my only option is restore from the last time I backed up to the computer which was November 2012 and completely unacceptable.

What do I do? And why would Apple release an update that has this known issue. This is very un-Apple like.

 

[dcharleyultra]

How about restore as new, then restore from icloud backup?

 

[sakau2007]

I have not yet tried this because I am scared to wipe it clean if for some reason I am unable to restore from the cloud backup. There are some sensitive items that I need to retain if at all possible. If I am at a dead end though...

 

[Winona Northdakota]

iOS 7.1.2 update problem - logo frozen on screen

I have not yet tried this because I am scared to wipe it clean if for some reason I am unable to restore from the cloud backup. There are some sensitive items that I need to retain if at all possible. If I am at a dead end though...

Did you back up your iPhone as suggested by Apple before doing the update to the OS?

 

[PilotTiny]

I just had that issue today too, but I updated to 7.1.2 via iTunes, but after it updated the software it gave me error 3014 and then the progress bar froze, had to do a DFU - restore to fix this.

 

[PNutts]

I got on iTunes to restore from backup. I back up my phone to the cloud daily, and iTunes sees my last backup was at 1am, but when I click restore, my only option is restore from the last time I backed up to the computer which was November 2012 and completely unacceptable.

Did you back up your iPhone as suggested by Apple before doing the update to the OS?

I'm gonna go with, "Yes".

 

[Winona Northdakota]

iOS 7.1.2 update problem - logo frozen on screen

I'm gonna go with, "Yes".

Oh, thanks. Sorry for missing that.

 

[alphaod]

I had this issue with one of iPhones when update. I basically forced a shutdown and it reboot to the new OS without any issues.

I'm not sure what stage your phone is in? Of course with a broken lock button it can be an issue to diagnose. Have you attempted to fix this button yourself?

 

[PNutts]

Oh, thanks. Sorry for missing that.

At the time I thought that was a funny response, but now a few days later it seems kind of snarky. Thanks for taking it in the spirit it was intended but poorly executed.

 

[Winona Northdakota]

At the time I thought that was a funny response, but now a few days later it seems kind of snarky. Thanks for taking it in the spirit it was intended but poorly executed.

It's good.