Tried to update to 7.1.2. I shouldn't have. Now the Apple logo is frozen on my screen at a low brightness level with a progress bar about 5-10% of the way done. I can't "hold the home key and lock key for a few seconds" because my lock key on my iPhone 5 does not work. I got on iTunes to restore from backup. I back up my phone to the cloud daily, and iTunes sees my last backup was at 1am, but when I click restore, my only option is restore from the last time I backed up to the computer which was November 2012 and completely unacceptable. What do I do? And why would Apple release an update that has this known issue. This is very un-Apple like.