iOS 7.1.2 update problem - logo frozen on screen

Discussion in 'iOS 7' started by sakau2007, Aug 22, 2014.

  1. sakau2007 macrumors 6502

    Joined:
    Oct 12, 2011
    #1
    Tried to update to 7.1.2. I shouldn't have. Now the Apple logo is frozen on my screen at a low brightness level with a progress bar about 5-10% of the way done. I can't "hold the home key and lock key for a few seconds" because my lock key on my iPhone 5 does not work.

    I got on iTunes to restore from backup. I back up my phone to the cloud daily, and iTunes sees my last backup was at 1am, but when I click restore, my only option is restore from the last time I backed up to the computer which was November 2012 and completely unacceptable.

    What do I do? And why would Apple release an update that has this known issue. This is very un-Apple like.
     
  2. dcharleyultra macrumors 6502

    Joined:
    Sep 28, 2013
    #2
    How about restore as new, then restore from icloud backup?
     
  3. sakau2007 thread starter macrumors 6502

    Joined:
    Oct 12, 2011
    #3
    I have not yet tried this because I am scared to wipe it clean if for some reason I am unable to restore from the cloud backup. There are some sensitive items that I need to retain if at all possible. If I am at a dead end though...
     
  4. Winona Northdakota macrumors 6502a

    Joined:
    Dec 27, 2010
    #4
    iOS 7.1.2 update problem - logo frozen on screen


    Did you back up your iPhone as suggested by Apple before doing the update to the OS?
     
  5. as11ley macrumors 6502

    as11ley

    Joined:
    Aug 19, 2013
    Location:
    United Kingdom
    #5
    I just had that issue today too, but I updated to 7.1.2 via iTunes, but after it updated the software it gave me error 3014 and then the progress bar froze, had to do a DFU - restore to fix this.
     
  6. PNutts macrumors 601

    PNutts

    Joined:
    Jul 24, 2008
    Location:
    Pacific Northwest, US
    #6
    I'm gonna go with, "Yes".
     
  7. Winona Northdakota macrumors 6502a

    Joined:
    Dec 27, 2010
    #7
    iOS 7.1.2 update problem - logo frozen on screen


    Oh, thanks. Sorry for missing that.
     
  8. alphaod macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    NYC
    #8
    I had this issue with one of iPhones when update. I basically forced a shutdown and it reboot to the new OS without any issues.

    I'm not sure what stage your phone is in? Of course with a broken lock button it can be an issue to diagnose. Have you attempted to fix this button yourself?
     
  9. PNutts macrumors 601

    PNutts

    Joined:
    Jul 24, 2008
    Location:
    Pacific Northwest, US
    #9
    :) At the time I thought that was a funny response, but now a few days later it seems kind of snarky. Thanks for taking it in the spirit it was intended but poorly executed.
     
  10. Winona Northdakota macrumors 6502a

    Joined:
    Dec 27, 2010
    #10

    It's good.
     

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