iPhone iOS 8.3 iPhone 6+ cannot backup to icloud or computer

Discussion in 'iOS 8' started by CrAkD, Apr 25, 2015.

  1. CrAkD macrumors 68040

    CrAkD

    Joined:
    Feb 15, 2010
    Location:
    Boston, MA
    #1
    My last backup was on 4/20 and now icloud said "The icloud backup could not be completed" and when I try to backup in itunes I get "Could not backup iPhone because an error occured" any idea how to fix this?
     
  2. sunking101 macrumors 603

    sunking101

    Joined:
    Sep 19, 2013
    #2
    Log out of iCloud and then log back in again. Try to do a manual restore.
    If it still fails despite a strong WiFi connection then delete your backup, log out of iCloud, log back in and create a fresh backup.
     
  3. CrAkD thread starter macrumors 68040

    CrAkD

    Joined:
    Feb 15, 2010
    Location:
    Boston, MA
    #3
    i tried moving the backup out of the backup folder and trying to backup. that didn't work. im hesitant to delete the icloud backup i have because if it still doesn't work i have no backup.....
     
  4. dictoresno macrumors 601

    dictoresno

    Joined:
    Apr 30, 2012
    Location:
    NJ
    #4
    did you try logging out of your icloud and back in on your phone. also, try a hard reboot.
     
  5. kitkitkit macrumors newbie

    Joined:
    Oct 3, 2015
    #5
    same here..have been trying to fix this for a day, could u fix it at the end? can shed some light? please
     
  6. Speksi macrumors newbie

    Joined:
    Oct 4, 2015
    #6
    I have this same problem. Founded any fix for that already?
     
  7. BrandonHacks macrumors regular

    BrandonHacks

    Joined:
    Aug 21, 2012
    Location:
    Texas
    #7
    Had this problem.. you may need to log in on a different iOS device and delete the backup of the problematic device. Then plug in to power and let it backup.
     
  8. Speksi macrumors newbie

    Joined:
    Oct 4, 2015
    #8
    Ok, so when I will get my new iPhone6 later this or next week, I can log in with my username and delete old backup (how to do that??). After that I can make new backup with my old phone and then drive it to my new phone?
     
  9. MyMacintosh macrumors regular

    Joined:
    Aug 10, 2012
    #9
    Having this problem on 8.4.1 hope this doesn't have something to do with apple stopping signing it...
     
  10. CrAkD thread starter macrumors 68040

    CrAkD

    Joined:
    Feb 15, 2010
    Location:
    Boston, MA
    #10
    This resolved itself when I upgraded to 9.0 it began backing up again
     
  11. MyMacintosh macrumors regular

    Joined:
    Aug 10, 2012
    #11
    Yup as I expected. Well guess I won't be backing up anything for a while. Till at least 9.1
     
  12. BrandonHacks macrumors regular

    BrandonHacks

    Joined:
    Aug 21, 2012
    Location:
    Texas
    #12
    Yes you'll need to setup the new iPhone as new, log into icloud from the settings menu and under iCloud go to >Storage>Manage Storage>delete the backup for your old device.

    Now try to backup from your old phone and if successful Go to General>Reset>Erase All Content and Settings (FROM YOUR NEW PHONE) and then setup the phone with your iCloud backup..

    That seems like a lot to do, but really it's simple.
     
  13. TraceyS/FL macrumors 68040

    Joined:
    Jan 11, 2007
    Location:
    North Central Florida
    #13
    This is where I am at.

    I think my update to 8.4.1 on the 15th didn't go well, my space went away, and the phone has been freaking out. Today I devoted to dealing with it as I could not do anything last night. Messages aren't sending/receiving, rebooting.

    I cannot back it up via iTunes, I cannot back it up via iCloud (wasn't using). I managed to finally get my pictures off as something was hanging 3/4 of the way during that process. Aperture to the rescue, it hung but just on a preview and I worked around it.

    I"ve renamed and deleted my iTunes backup from the 15th (after copying to an external). I've done all the updates to iTunes and the computer....

    I'm left with zapping it and starting over. The AppleCare lady just said I had one shot to try an update, but she didn't send me anything that had that - just a wipe and start over.

    I"m only happy to hear i'm not alone in the unable to backup department. UGH.
     
  14. MyMacintosh macrumors regular

    Joined:
    Aug 10, 2012
    #14
    Yeah its definitely something with an old back up. Did you upgrade, then downgrade back to 8.4.1?
     
  15. Speksi macrumors newbie

    Joined:
    Oct 4, 2015
    #15
    I got new phone but when I signed in to iCloud it didn't show any backups... :( Still having that same problem and I can't get my data from old phone to new phone.
     

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