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iOS 9.3 has destroyed my 5S's battery. Wont last half a day now
- Thread starter shalwn
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Go cuddle your destroyed battery than since you don't wan't to fix your issue by doing something so simple.
No, it's better to complain about battery life and not do what people suggest to fix it.
Welcome to the world of technology and software where those kinds of solutions have been at the foundation of troubleshooting. We might not like it or agree with it, but it doesn't change that fairly basic and established realty of it.
9.2.1 broke my battery and Touch ID. Just went through all of this. Completely restored my iPhone from scratch several times, and at the Apple Store, where the Genius watched the battery drop 5% during the first 10 min. after the wipe and clean install before restoring from a backup. All agreed it was abnormal behavior, but ultimately concluded that battery tested OK, despite fluctuating readings after performing several resets, and therefore could not be replaced under warranty, and also that the Touch ID was the result of iOS 9.2.1 "uncovering a previously undetected defect". All of which they would repair for $269. I hope 9.3 would fix it. It did not.
Backing up to iTunes and then restoring is not a big deal, just time consuming. I did it probably 10 times including the attempts at the Apple Store. But be warned, it's the first thing they will want to do when you take it to Apple.
Backing up to iTunes and then restoring is not a big deal, just time consuming. I did it probably 10 times including the attempts at the Apple Store. But be warned, it's the first thing they will want to do when you take it to Apple.
actually not.
If his iOS installation is somewhat wrong, replacing the battery isn't going to fix it.
The first thing to do is a full restore. Period.
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you are not saying the whole story...
If Apple request you to pay $269 your phone was defective and out of warranty. Not a software related issue.
Something is wrong with your story.
Apple doesn't charge money for software related issues.
Resetting settings and restoring phones could potentially eliminate many hidden issues affecting battery life. Don't even need to mention that there are always new features to potentially affect battery life. Heck, iPhone 5s is already 2 years old. I don't expect my iPhone 4 could last 4 hrs under iOS 7 because it is over 4 years old.
But of course, you can just sit here, ranting. Everyone sometimes just do this. I can understand.
But of course, you can just sit here, ranting. Everyone sometimes just do this. I can understand.
You're right I'm not ... here's the whole story:
I bought the phone used from a friend who upgraded after 10 months of purchasing the 5s. A month after I got it, the flash failed, and it was still covered under the original Apple Care warranty. Apple replaced the 11 month old phone with a brand new 5s. Unfortunately, this brand new 5s was not allowed to be covered under Apple Care + because it was a replacement and not the original purchase after which AC+ has to be paid within 60 days.
So 13 months later, iOS 9.2.1 comes out, and causes my Touch ID to stop working -- cannot be set up at all, but the hardware otherwise works perfectly. The battery also began to drain at a ridiculous rate.
I reset and restored the phone multiple times which did not solve either issue. I took it to Apple and they performed several tests likewise. They CONFIRMED the upgrade to iOS 9.2.1 "uncovered a previously undetected defect in the hardware" (a phrase I heard verbatim from every Apple employee I spoke with), resulting in at least the Touch ID problem. It likely also revealed a previously unknown hardware defect with the battery operation, since they admitted there were anomalies with the battery function in their testing, however, because the battery was only a year old with only ~300 charge cycles and maintained a full capacity charge they had no rationale to replace the battery. Apple would not authorize downgrading to iOS 9.2.
So, Apple's software update changed something about how the hardware functions, and because the hardware was defective (since the upgrade obviously didn't affect every 5s his way), could not accommodate the software change. Since this is the intended way Apple designed the software to work, the fault lies with my hardware, despite the fact had I not upgraded to 9.2.1 the phone would still be working perfectly -- according to Apple. And since the hardware was out of warranty, despite my attempts to purchase an extended warranty on a brand new phone, Apple was generously willing to replace it for me for only $269.
Now it makes a little more sense....
Did you try to escalate the issue at an higher level ? Your iPhone was defective since the beginning, so Apple should replace it even if out of warranty. Especially because it's a refurbished unit THEY gave you...