iPad IOS thinks software up to date, but it's not

Discussion in 'iOS 9' started by slobizman, May 31, 2016.

  1. slobizman, May 31, 2016
    Last edited: May 31, 2016

    slobizman macrumors regular

    Jun 16, 2008
    I have an issue with updating my ipad Pro from 9.3.1 to 9.3.2.

    At first I had the common problem of the update process telling me that it is "unable to verify update" and saying my internet connection was not working. I followed the recommendation to go into my Manage Storage area of settings and deleting the "9.3.2 Update" file/app (not exact wording, working off memory), and then turning off and back on internet, rebooting.

    But now I have a new problem:

    In Settings/General/Software Update it shows the "1" to the right of the word General, meaning I have an update to do. So, I click on Software Update and it comes up and says "IOS 9.3.1 Your software is up to date." So, the "1" to the right of "Software Update" tells me (correctly) that there is an update to do yet then the message says (incorrectly) that I am up to date.

    So then I tried something else: I connected my ipad to my mac and brought up iTunes. I then selected the option to update IOS. It also thought that my ipad was up to date. It also says that it will recheck on 6/7/16.

    So I'm sort of stuck in limbo. Any ideas, besides restoring my ipad? Or, can I somehow restore the "9.3.2 Update" file I deleted and at least get back to my initial problem?

    --- Post Merged, May 31, 2016 ---
    UPDATE: For anyone else who has this problem, on a 97" ipad pro, Apple Support just gave me the answer:

    IS your iPad the iPad Pro 9.7 model? If it is, the update to iOS 9.3.2 was pulled for that device. You will not be able to download it again until Apple releases the new version for your particular model.

  2. tgara macrumors 6502a


    Jul 17, 2012
    Connecticut, USA
    It was widely reported that 9.3.2 was bricking iPad Pro models, especially the 9.7, so Apple pulled it about a week ago. There were a number of threads about this here on this forum.
  3. Liebo macrumors regular


    Sep 17, 2013
    If the update is still there on your iPad taking up space, you should be able to delete it from settings :)

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