iOS12 - Facetime Poor Connection

Discussion in 'iOS 12' started by markuslarockus, Jun 7, 2018.

  1. markuslarockus macrumors newbie

    Oct 20, 2017
    My husband and I both have iOS12 on our iPhone X's and we have been trying to do a Facetime call (one to one) for the past couple days but after 10 seconds, it says poor connection on my side. He says he can see and hear me (audio does work 100%) but I cannot see him.

    My iPad is same and on iOS12 as well.

    Thoughts or solutions? I will go to plan B which is to wipe clean and set up as new, if needed.

  2. casperes1996 macrumors 68040


    Jan 26, 2014
    Horsens, Denmark
    Why are your main devices on iOS 12? - I would reccommend looking at your download network speed and stability. - But bugs are prevalent in Betas, especially first betas.
  3. markuslarockus thread starter macrumors newbie

    Oct 20, 2017
    I am fully aware of my actions and possible consequences.

    I was asking if there has been similar patterns/instances with some other folks, and what possible corrections that they may have chosen to remedy.

  4. Dwalls90 macrumors 601


    Feb 5, 2009
    Remedy: Downgrade to a public release of iOS

    You should also consider logging the bug with the Apple Developers if you haven't already.
  5. SamGabbay macrumors 6502a


    Oct 15, 2011
    Don’t know why there’s so much judgment here. They obviously knew what they were doing and just came for some clarity to see if it was only them, or not.

    I can say that I have been having this issue as well. Mainly after I add some effects to the FaceTime, such as a Memoji.

    Hope that helps!
  6. chabig macrumors 601

    Sep 6, 2002
    It doesn't matter if it's only them. They are beta testers and they ought to report problems to Apple, not MacRumors.
  7. C DM macrumors Sandy Bridge

    Oct 17, 2011
    And they can ask about and discuss it in places like this forum too.
  8. AbSoluTc macrumors 601


    Sep 21, 2008
    Lol, I get this with the current iOS version :)

    I FT a friend, he can see and here me but I cannot see him, only hear. I see "Poor Connection". FT has it's faults and it's still buggy on a public OS as well.
  9. v1597psh macrumors regular


    Feb 4, 2014
    This issue still hasn't been resolved in the latest 12.1.2. It's happening when newer A10 or later devices call A9 or older devices and Macs. On Mac when Poor Connection message appears, a bunch of "unsupported url" messages in Console come up. It looks like A10+ devices use a different video connection method, maybe H.265 codec and fail to recognise older devices that don't support this.

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