iOS4 and iPhone 4 Wreaking Havok in the corporation

[ToxicMan]

Solution:

http://www.good.com/iphone

Stop using half ass implementations of crappy technologies like Activesync.

Looked at Good when the first arrived on-scene as a way to manage our blackberry and win mobile devices. Revisiting again now, with a renewed sense of urgency.

sdsvtdriver:
Do you have them in your enterprise? Any Warts? How was the deployment? Insights are welcomed and appreciated...

 

[Geckotek]

Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_0 like Mac OS X; en-us) AppleWebKit/532.9 (KHTML, like Gecko) Version/4.0.5 Mobile/8A293 Safari/6531.22.7)

It just so happens after every iPhone release many new people join our forums, (hence macrumors newbie title) and if a few people have a slight issue, they stretch it like crazy and troll the hell outta it.

Thanks for the support, sort of. I typically don't post on fanboy sites, but because this is impacting so many of my users and nothing is showing up yet on general Google searches, I'm looking here and at apple forums.

I suppose this is the wrong place given it's fanboy consumer user base and thus a "newbie" to the board is welcomed with open arms, NOT.

It's this exact reason I tend to stay away from consumer forums and only contribute to professional association related user communities (like ASUG)

But given the impact this is having within my shop, I'm looking everywhere for ideas (I have an open P1 case with Microsoft PS as well). Oh, and for those that don't know what Microsoft PS is, it's Microsoft Premier Support.

Don't mean to be pedantic, but I'm in no mood right now for contributions that aren't helping.

Please don't post if you have nothing worth contributing. I'm happy to chase down valid technical solution leads!!!

I'm an Exchange admin that supports a small number of iOS devices. I used to work in MS PSS supporting Exchange. Who is working your case?

I experienced issues this morning with emails failing to send from my device, but they eventually delivered. Subbing so I can track your progress. Pls keep us up to date

 

[Geckotek]

Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_0 like Mac OS X; en-us) AppleWebKit/532.9 (KHTML, like Gecko) Version/4.0.5 Mobile/8A293 Safari/6531.22.7)

Solution:

http://www.good.com/iphone

Stop using half ass implementations of crappy technologies like Activesync.

Care to tell us exactly why Activesync is crappy?

Activesync works fine. As usual the issue is Apple's crappy implementation of it. Seems they always want to do it their way. When the iPhone first came out it crashed exchange servers due to Apple failing to set limits. The damn thing would download entire messages at all times despite their size. Apple eventually released an update to fix this, but for a while there were some pissed off admins thanks to iPhones bringing systems to a crawl. Apple has once again placed the Enterprise on the back-burner.

 

[ToxicMan]

Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_0 like Mac OS X; en-us) AppleWebKit/532.9 (KHTML, like Gecko) Version/4.0.5 Mobile/8A293 Safari/6531.22.7)



I'm an Exchange admin that supports a small number of iOS devices. I used to work in MS PSS supporting Exchange. Who is working your case?

I experienced issues this morning with emails failing to send from my device, but they eventually delivered. Subbing so I can track your progress. Pls keep us up to date

Impossible to follow this thread anymore, the moderators have deleted dozens of posts including several that had the essential elements of the thread. I'm done here at MR.

 

[sheppy99]

Did you ever get the activesync issues sorted?

Impossible to follow this thread anymore, the moderators have deleted dozens of posts including several that had the essential elements of the thread. I'm done here at MR.

Did you sort the activesync issues? What was the fix?
Cheers

 

[wirelessmacuser]

Thanks for the support, sort of. I typically don't post on fanboy sites, but because this is impacting so many of my users and nothing is showing up yet on general Google searches, I'm looking here and at apple forums.

Please don't post if you have nothing worth contributing. I'm happy to chase down valid technical solution leads!!!

Overlook them, they can't help themselves. They thrive on attacking anyone that is mature & intelligent. It's their game on their playground...

 

[aususer]

Turn off PUSH

Hey teamsters,
I'd been searching for an answer for a problem I've been having in the company... giving symptoms similar to what's been happening in this forum.

Thought I would join ya' forum so I can update what I did to fix it in case someone else is (still) looking for this answer.

Symptom: Speed complaint on bandwdith; iPhone activesync not fully "completing" (little 3G spinny thing keeps spinning) but data is syncing. Traffic Monitoring showing 100% util on inbound leg to backend OWA host.

Config:
1) backend Mailserver at remote site (brandnew exchange 2003SP2 set with OWA but no "forms authentication"; 30 mailboxes; IIS5 yadda yadda yadda. up to date mailserver) Lets call it "sydney"
2) "front end (aka. webmail) server" (exchange 2003SP2 with OWA + forms - standalone no mailboxes - configured for "frontend" - just does OWA) in data center (Melbourne) DMZ - with firewall allowing only SSL to IIS/OWA. Lets call it "data centre".
3) link betwen Sydney and DataCenter - tiny, little DSL1.2M/256 VPN....(hey.. it works).
4) 5x iPhones - (4.1 & 4.2)

Investigation: put Wireshark on DataCenter end of link - filtered everything except HTTP to backend server in Sydney.
Kick off a sync and Found Iphone would active sync fine... then after "bling" (completed) notification on iphone, sniffer saw constant traffic kept running - but no obvious data in it.. continuously... (left it for whole night before killed - see Symptom 1). Each subseqent user synced created more data. Kill iPhones 1 at a time and traffic dropped... until all phones off..
Therefore iphones are causing this problem - but the problem appears to be between the Front and Backend servers.

I'd seen a similar problem as this when playing with a WindowsMobile5 activesync many years ago... so
Mucked around with settings and found that when I set the iPhone with following settings:
Home|Setings|Mail, Contacts and Calander|Fetch New Data == off
Home|Settings|Mail, Contacts and Calaner|Fetch New Data|Advanced (hidden below)|Exchange|Schedule==Manual

Traffic problems "disappeared"!!!! Syncs complete... traffic returned to "normal" - everyone happy!

Appears that after the first Sync.. the iphone "push" tries to keep in constant communications with the server.. and this can generate up to 256Kb of data in 2 handsets!! (stilll looking for those specs..). Cabn only imagine what this would have looked like on my network if I had 10 of these things!!!

We'd tried the aforementioned "patches" and we tried Windows SP Hotfixes etc...
but the simple setting above appears to have fixed my problem.
We've now set the standard that all iPhones have to have their sync to manual; and their "push" turned off... no problems since (still like a fast link of course ) Yes, it means that the user has to "check" their mail.. but it also means that we can leave the setup in place for now..

Just want to share this with someone in case they were having the same problem and wanted to try something "simple".
Mike
Melb. Australia.

 

[The Californian]

It just so happens after every iPhone release many new people join our forums, (hence macrumors newbie title) and if a few people have a slight issue, they stretch it like crazy and troll the hell outta it.

Spoken like you've been around here forever. I know I'm several months late on this, but I had a good solid laugh when I read this and saw that this was the first iPhone launch that klamse25 has been around for too.

Hey teamsters,
I'd been searching for an answer for a problem I've been having in the company... giving symptoms similar to what's been happening in this forum.

Thought I would join ya' forum so I can update what I did to fix it in case someone else is (still) looking for this answer.

Symptom: Speed complaint on bandwdith; iPhone activesync not fully "completing" (little 3G spinny thing keeps spinning) but data is syncing. Traffic Monitoring showing 100% util on inbound leg to backend OWA host.

Config:
1) backend Mailserver at remote site (brandnew exchange 2003SP2 set with OWA but no "forms authentication"; 30 mailboxes; IIS5 yadda yadda yadda. up to date mailserver) Lets call it "sydney"
2) "front end (aka. webmail) server" (exchange 2003SP2 with OWA + forms - standalone no mailboxes - configured for "frontend" - just does OWA) in data center (Melbourne) DMZ - with firewall allowing only SSL to IIS/OWA. Lets call it "data centre".
3) link betwen Sydney and DataCenter - tiny, little DSL1.2M/256 VPN....(hey.. it works).
4) 5x iPhones - (4.1 & 4.2)

Investigation: put Wireshark on DataCenter end of link - filtered everything except HTTP to backend server in Sydney.
Kick off a sync and Found Iphone would active sync fine... then after "bling" (completed) notification on iphone, sniffer saw constant traffic kept running - but no obvious data in it.. continuously... (left it for whole night before killed - see Symptom 1). Each subseqent user synced created more data. Kill iPhones 1 at a time and traffic dropped... until all phones off..
Therefore iphones are causing this problem - but the problem appears to be between the Front and Backend servers.

I'd seen a similar problem as this when playing with a WindowsMobile5 activesync many years ago... so
Mucked around with settings and found that when I set the iPhone with following settings:
Home|Setings|Mail, Contacts and Calander|Fetch New Data == off
Home|Settings|Mail, Contacts and Calaner|Fetch New Data|Advanced (hidden below)|Exchange|Schedule==Manual

Traffic problems "disappeared"!!!! Syncs complete... traffic returned to "normal" - everyone happy!

Appears that after the first Sync.. the iphone "push" tries to keep in constant communications with the server.. and this can generate up to 256Kb of data in 2 handsets!! (stilll looking for those specs..). Cabn only imagine what this would have looked like on my network if I had 10 of these things!!!

We'd tried the aforementioned "patches" and we tried Windows SP Hotfixes etc...
but the simple setting above appears to have fixed my problem.
We've now set the standard that all iPhones have to have their sync to manual; and their "push" turned off... no problems since (still like a fast link of course ) Yes, it means that the user has to "check" their mail.. but it also means that we can leave the setup in place for now..

Just want to share this with someone in case they were having the same problem and wanted to try something "simple".
Mike
Melb. Australia.

Mike, you are my new hero. I'm sure you found this thread via a google search ( or the like ), but the fact that you searched, joined and posted just to contribute makes you a king in my book. Thanks for your help.

 

[aususer]

Mike, you are my new hero. I'm sure you found this thread via a google search ( or the like ), but the fact that you searched, joined and posted just to contribute makes you a king in my book. Thanks for your help.

Google==Yup! The techo's best mate...

I spend so much time looking for answers, so on the rare incident I might be able to reciprocate it seems only fair!! If only others would do it too!
Of course, I have collected so many memberships to forums I've lost count.. (most I will never visit again...)

That all said, I've had my fair share of flames from people who believe that "they are right" - so I have learnt from experiance: I take the view of what we had to do in Maths at school....
"show your workings - if the answer is wrong, but your methodolgy is sound... then no-one can question how you came about it"...
it makes for a lengthy answer/question... but from where I sit (a long way from most).. the more information I can give will either help me get my answer - or help someone else who is suffering (a problem shared??!! )
Hope it helps someone else.. Thanks for the vote of confidence.
Have a great day teamsters!
Mike