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iOS4 Photos and Emails - Another "normal" behavior??

D

downsouth00311

macrumors newbie
Original poster
Jul 9, 2009
10
0
Ok... as a loyal Apple customer I am starting to get a bit irritated. After loading iOS4 on my iPhone 3gs... I noticed some unusual things with photos and email. Before when I would take a picture and email it... the orientation was always the same as I took the picture and how it showed up in email. Now... if I take a picture in Portrait mode it will always show up in the email in Landscape mode. Also... if I take a picture in Landscape mode with the home key to the right... the picture will be upside down in the email.

I checked the forums and it seems lots of other folks are seeing this same issue. However there is no fix posted. This was NOT the way things worked pre-iOS4.

So I called Apple... after getting to 2nd level support and attempting a phone restore... the 2nd level rep. stated that this is "normal" behavior for iOS4. I asked how this could be since the phone did not do this in the previous OS. She merely said that "things change" and this could not be reported as a bug because it was normal expected behavior.

I don't buy this for one minute. iOS4 introduced the auto-resize feature for photos when emailing (Small, Medium, Large) and I bet the algorithm that does this somehow doesn't factor in orientation. Hence... why the picture gets screwed up. If I take a picture in Portrait mode... I should be able to email it in Portrait.

Why is Apple not dealing with these issues and merely saying things are "normal"??? Anyone else come across this issue??
 
That's pretty annoying. I've had some very annoying issues of my own that there's really nothing I can do about. Whenever I edit my photos in iPhoto or whatever and then resync my iPhone the edited photos appear as black boxes until I force quit the Photos app and reopen it. My proximity sensor is all busted up which i feel is a software issue more than a hardware one. Also when I open my Mail application I constantly end up with it opening in edit mode in a draft that I had gotten rid of.

Going through the betas of iOS 4 this year I don't think it ever truly reached Golden Master as the iPhone OS 3 did last year. It still just doesn't feel completely stable. Knowing Apple over the years I know these are issues they will fix (I really hope so at least) but it still is quite annoying to see them in the first place. People keep telling me to do a clean install (I've tried resetting settings) but thats just plain annoying considering it was a clean install a week ago when I got the freaking phone! I may have to cave and try it but for now the issues haven't irritated me THAT much so I'm waiting for iOS 4.0.1 or whatever it will be; hopefully soon!
 
PS I don't think calling support with an issue like that will help you much. They would just claim that is how it should behave. With that i think your best bets are to either:

1) try a clean install and see if it helps anything (doubtful of this doing anything beyond wasting your time

2) wait for software update

3) if your intention is to just get this to someone at apple's attention then try using the feedback form here http://www.apple.com/feedback/iphone.html. Who knows, maybe someone will actually read it.

I'm trying a combination of 2 & 3 for now
 
downsouth00311 said:
Ok... as a loyal Apple customer I am starting to get a bit irritated. After loading iOS4 on my iPhone 3gs... I noticed some unusual things with photos and email. Before when I would take a picture and email it... the orientation was always the same as I took the picture and how it showed up in email. Now... if I take a picture in Portrait mode it will always show up in the email in Landscape mode. Also... if I take a picture in Landscape mode with the home key to the right... the picture will be upside down in the email.

I checked the forums and it seems lots of other folks are seeing this same issue. However there is no fix posted. This was NOT the way things worked pre-iOS4.

So I called Apple... after getting to 2nd level support and attempting a phone restore... the 2nd level rep. stated that this is "normal" behavior for iOS4. I asked how this could be since the phone did not do this in the previous OS. She merely said that "things change" and this could not be reported as a bug because it was normal expected behavior.

I don't buy this for one minute. iOS4 introduced the auto-resize feature for photos when emailing (Small, Medium, Large) and I bet the algorithm that does this somehow doesn't factor in orientation. Hence... why the picture gets screwed up. If I take a picture in Portrait mode... I should be able to email it in Portrait.

Why is Apple not dealing with these issues and merely saying things are "normal"??? Anyone else come across this issue??
Click to expand...

Its obviously not normal and a bug, but I guess the Apple rep was not authorized to say that. I've noticed the issue too when I emailed myself some pictures last night.

I'm hoping they will fix it in a software update.
 
Sorry we calculated orientation wrong, just wait for the next firmware update. Non issue.
 
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