iOS7 and iMessage issues

Discussion in 'Mac Basics and Help' started by MegaByteHero, Sep 21, 2013.

  1. MegaByteHero, Sep 21, 2013
    Last edited: Sep 21, 2013

    MegaByteHero macrumors newbie

    Sep 21, 2013
    About a week before iOS7 was released a friend of mine switched to an HTC One and sold his iPhone. Ever since the iOS7 update, whenever I or any of his other iPhone contacts attempts to text him it sends a message via iMessage and he doesn't receive the message on his HTC One OR his iPad/Macbook. The only way get a message to/from him is to turn iMessage off.

    Things we have tried:
    - Removing the phone number from iMessage on his iPad/Macbook
    - [Apple Store Request] To change the password on his Apple account
    - Removed the old iPhone association on the Apple account

    Otherwise the apple store said he would have to wait 30 days from deactivation for it to reset. Which sounds like a BS response and terrible customer service. So I wanted to check if you folks had any suggestions. Any help would be appreciated.
  2. chabig macrumors 601

    Sep 6, 2002
  3. MegaByteHero thread starter macrumors newbie

    Sep 21, 2013
    I guess they did that at the Apple store. I'll add it to the list of things attempted. Any other thoughts?

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