Resolved iOS7 early update ruined my phone?

Discussion in 'iPhone Tips, Help and Troubleshooting' started by danwass, Sep 18, 2013.

  1. danwass, Sep 18, 2013
    Last edited: Sep 19, 2013

    danwass macrumors newbie

    Joined:
    Feb 14, 2013
    #1
    Hey everyone,

    I may be the only one with this issue but I highly doubt that given the amount of people who installed iOS7 on their iPhones early.

    I have an iPhone 4s and I installed iOS7 on Sunday. I was well aware that people claimed that doing so would eliminate the possibility of syncing my phone. However, now that iOS7 is actually released, I tried connecting my iPhone to my computer and it will not appear in iTunes.

    When I plug the USB into the computer (using Windows 8), it makes the sound that a device has been connected. Then nothing. It doesn't show up anywhere. Then after about 5 seconds it makes the sound that a USB device has been disconnected. Every 5 seconds following it continues to make the disconnected device sound.

    I tried doing a DFU iTunes restore with no success. I received only one notification the first time and it claimed that "the last USB device that was connected has malfunctioned.

    http://i.imgur.com/6kNWQ.png

    I have no idea what to do. The device is functioning perfectly. I upgraded to the most recent version of iTunes and every other possible solution.
     
  2. jimbo1mcm macrumors 68000

    Joined:
    Mar 21, 2010
    #2
    Try turning off both your computer and phone and start computer first, then phone, then plug in usb. Good luck. Post results.
     
  3. Gjwilly macrumors 68030

    Joined:
    May 1, 2011
    Location:
    SF Bay Area
    #3
    Replace your sync cable and try a different USB port.
     
  4. danwass thread starter macrumors newbie

    Joined:
    Feb 14, 2013
    #4
    Hey guys,

    tried both of those methods. Did not work.

    I also tried going into general settings, turning off "find my iPhone" which apparently has been an issue with some people, and also erased all content and settings. No go.

    I have no idea what to do at this stage. It may just be my laptop.

    Because it recognizes that a device is being plugged in, makes the sound, but the iPhone neither charges, or shows up. It does, however, charge in a wall socket.
     
  5. blhoward2 macrumors 6502

    Joined:
    Sep 19, 2012
    #5
    This happens. It has to do with the Apple Device drivers. Uninstall and reinstall iTunes. There is an Apple support article on this somewhere.

    Edit: Here you go: http://support.apple.com/kb/TS1538
     
  6. chumawumba macrumors 6502

    chumawumba

    Joined:
    Aug 9, 2012
    Location:
    Ask the NSA
  7. danwass thread starter macrumors newbie

    Joined:
    Feb 14, 2013
    #7
    Thanks, however, I already performed all the necessary steps to solve a normal issue such as the ones they have a guide for on that link. I have already uninstalled and reinstalled iTunes twice to no avail.

    ----------

    Thank you for that very constructive and useful info. Do you actually know, for certain, that Windows 8 is the issue? I don't need fanboy comments, thanks.
     
  8. blhoward2 macrumors 6502

    Joined:
    Sep 19, 2012
    #8
    You did all the steps at the bottom? Such as uninstalling Apple Device Support, reinstalling iTunes, connecting in recovery mode and going through the device manager, etc? The Device Support is a separate entry from iTunes and uninstalling iTunes doesn't touch it.
     
  9. danwass thread starter macrumors newbie

    Joined:
    Feb 14, 2013
    #9
    Yes, indeed I have. I wasn't going to post anything on here without trying everything I could think of or find. This is sort of my last resort until I can try connecting it on another computer.
     
  10. blhoward2 macrumors 6502

    Joined:
    Sep 19, 2012
    #10
    Try creating a new windows user and setting up itunes as a new user on that account. If that doesn't work, download all the motherboard drivers from your manufacturer and reinstall.
     
  11. rocknblogger macrumors 68020

    rocknblogger

    Joined:
    Apr 2, 2011
    Location:
    New Jersey
    #11
    Did you check to see if you have iTunes 11.1?
     
  12. danwass thread starter macrumors newbie

    Joined:
    Feb 14, 2013
    #12
    Yes, I have updated. I mentioned that in OP. Unfortunately that seems to have no affect.

    ----------

    Thanks for the info! I will try that next. Creative idea. Will post results.
     
  13. blhoward2, Sep 19, 2013
    Last edited: Sep 19, 2013

    blhoward2 macrumors 6502

    Joined:
    Sep 19, 2012
    #13
    Your USB drivers sound corrupted. Do what I said about the manufacturer motherboard drivers. Also, try plugging another USB device in and see if that works (preferably a camera).

    Also, run diagnostics and post the result: http://support.apple.com/kb/HT4216

    ----------

    Oh, and make sure you're using a real iPhone cable. Some of the ones from car chargers are charge only and can't be used to sync.

    ----------

    Finally, try installing iTunes in compatibility mode: https://discussions.apple.com/thread/4533180?start=60&tstart=0. In fact, try a different iPhone cable even if it is a real one.
     
  14. danwass thread starter macrumors newbie

    Joined:
    Feb 14, 2013
    #14
    I have a real apple USB cable. I even borrowed one from someone else who has a brand new one sitting around. I tried connecting another device, camera, and USB mouse. Both connected without any problems. Started a new account and installed iTunes 11.1 again. Still unsuccessful. I will try reinstalling the drivers soon. If that doesn't work or compatibility mode doesn't, I'm going to do a complete system reboot.
     
  15. danwass thread starter macrumors newbie

    Joined:
    Feb 14, 2013
    #15
    Okay. A little bit of success. Now my device is showing up in My Computer and is charging. However, it still refuses to be recognized in iTunes 11.1.0.
     
  16. danwass thread starter macrumors newbie

    Joined:
    Feb 14, 2013
    #16
    here are my diagnostics reports..

    ------------------------------------------------------------------------

    Microsoft Windows 8 x64 Business Edition (Build 9200)
    Hewlett-Packard HP Folio 13 - 2000 Notebook PC
    iTunes 11.1.0.126
    QuickTime 7.7.4
    FairPlay 2.5.16
    Apple Application Support 2.3.6
    iPod Updater Library 11.1f5
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 7.0.0.117
    Apple Mobile Device Driver 1.64.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45

    iTunes Serial Number 00FBBCB82DF874C0

    Current user is an administrator.
    The current local date and time is 2013-09-19 19:03:30.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.


    **** External Plug-ins Information ****

    No external plug-ins installed.

    Genius ID: e4f7fc258b7cfe1f8698ecf973506080

    **** Network Connectivity Tests ****

    Network Adapter Information

    Adapter Name: {5CB4CC35-89A0-4AE8-AE27-FEE1EF7178D1}
    Description: Microsoft Hosted Network Virtual Adapter
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway: 0.0.0.0
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Wed Dec 31 18:00:00 1969

    Lease Expires: Wed Dec 31 18:00:00 1969

    DNS Servers:

    Adapter Name: {7FFB39C9-DEB3-40A1-A395-8CCDD14BFAC8}
    Description: Intel(R) Centrino(R) Wireless-N 1030
    IP Address: 10.255.5.162
    Subnet Mask: 255.255.248.0
    Default Gateway: 10.255.7.254
    DHCP Enabled: Yes
    DHCP Server: 1.1.1.1
    Lease Obtained: Thu Sep 19 18:54:19 2013

    Lease Expires: Thu Sep 19 19:54:19 2013

    DNS Servers: 208.122.23.22
    208.122.23.23

    Adapter Name: {B870E648-AE58-49B0-9E41-95DDF7E0E67D}
    Description: Realtek PCIe GBE Family Controller
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway: 0.0.0.0
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Wed Dec 31 18:00:00 1969

    Lease Expires: Wed Dec 31 18:00:00 1969

    DNS Servers:

    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No

    Firewall Information

    Windows Firewall is on.
    iTunes is NOT enabled in Windows Firewall.

    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was successful.
    Connection attempt to firmware update server was successful.
    Connection attempt to Gracenote server was successful.
    Last successful iTunes Store access was 2013-09-19 19:01:00.


    **** Device Connectivity Tests ****

    iPodService 11.1.0.126 (x64) is currently running.
    iTunesHelper 11.1.0.126 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.

    No Universal Serial Bus Controller found.

    No FireWire (IEEE 1394) Host Controller found.

    Most Recent Devices Not Currently Connected:

    iPhone 4S running firmware version 5.1.1
    Serial Number: DNPH6MUPDT9Y

    **** Device Sync Tests ****

    No iPod, iPhone, or iPad found.

    --------------------------------------------------------------------
     
  17. blhoward2 macrumors 6502

    Joined:
    Sep 19, 2012
    #17
    It's not seeing your USB subsystem. Restart the computer and try again.
     
  18. danwass thread starter macrumors newbie

    Joined:
    Feb 14, 2013
    #18
    Thanks so much for the help. No need for any more though. I finally got it fixed. After trying all those steps and about 5 hours of working at it.. I had nothing solved. So I decided to just simply go into Program Files and Programs Files (x86) and remove absolutely every little file I could find that was associated with apple. I then used CCleaner to clean the computer and fix any issues. Restarted it up, installed iTunes again, and it finally worked.

    Again, thanks so much for the help! You really helped out quite a lot!
     

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