Ok, as I've tried to call apple (which, being that i work in a call center for the largest cable provider in the USA) the wait time is horrendous. I waited once for 35 minutes, no rep, hung up. This time only 25, no rep, hung up. I'm debating if i should just take this in. Maybe someone can help, maybe not, or at least provide guidance. Issues: - Phone randomly locks up, and must be powered off/back on (multiple times daily) - After getting off a call, intermittently the phone will shut off and will not turn on unless i hold power/home button (multiple times daily) - battery life is horrendous with no wifi, no push, simply text messaging and the random phone call or two. i must charge it 2-3 times a day to retain a charge. - while on a call, speakerphone button will not activate. - randomly, the home screen icons are not able to be pressed and things wont open. What I've done: - Was on the v5 firmware (firmware ending in 5) backed up data, re-installed 2.0 to v7 firmware. - Power cycle daily when no problems are present - Removed all apps - power cycled phone - problems still present it looks like its a defective phone. any insight?