IP6: Battery usage doesn't appear after 3rd party battery replacement

Discussion in 'iPhone' started by ericg301, Jun 15, 2016.

  1. ericg301 macrumors 65816

    Jun 15, 2010
    About 3 weeks ago I went to one of those "Dr Smartphone" shops in a strip mall to replace the failing battery on my launch-day iPhone 6 (no apple care). Cost me $50 and I was in and out in less than 30 minutes. Battery works fine and now I can get through lunch without running out of juice.

    But now I no longer see how apps are consuming power under BATTERY USAGE. I initially figured that because it was a new battery, it would take a while to learn my usage pattern. But 3 weeks later, I'm inclined to believe that this new, non-OEM battery isn't compatible with that feature?

    Anyone else run across this? I've done a hard reboot. Not ready to do a restore yet.
  2. danieldavis3643 macrumors newbie

    Jun 14, 2016
    It seems like the phone isn't calculating the charge left in the device. I've seen it a few times with copy batteries (I'm an Apple Technician).

    I would take it back to where you had it replaced and demand they sort it. Failing that, I would get it done again at somewhere more reputable.

    It annoys me that Apple have a 'Replace the whole device' policy. They seem to have overlooked the fact that it falls out of a lot of people's budget.
  3. ericg301 thread starter macrumors 65816

    Jun 15, 2010
    Thanks for the reply.

    It does show me TIME SINCE LAST FULL CHARGE for usage and standby, just not app battery usage. Does that still mean the "phone isn't calculating the charge left in the device?"

    Totally agree on Apple's replacement policy. I just needed a new battery to keep me going til the 7 comes out. Made no sense to pay the out of warranty cost to replace the whole phone when a $49.99 battery did the trick.

    I may call the place that replaced the battery and asked if they've encountered this before. They give a 30 day warranty.
  4. Jimmy James macrumors 68040

    Jimmy James

    Oct 26, 2008
    Agree. It's a bit like being told to replace your car when it's time for a new timing belt.
  5. lordofthereef macrumors G5


    Nov 29, 2011
    Boston, MA
    They'll replace just the battery for you for around $80 USD. Is their policy different outside the states?
  6. G.McGilli macrumors regular

    Oct 19, 2015

  7. ericg301 thread starter macrumors 65816

    Jun 15, 2010
    i believe that "outside of warranty" price is WITH apple care. at least that's what apple support told me -- without apple care, and outside of the warranty, i'd have to replace the whole device.
  8. lordofthereef macrumors G5


    Nov 29, 2011
    Boston, MA
    It shouldn't be. Outside warranty is just outside warranty; apple care IS an extended warranty and a bad battery gets replaced for free under Apple care. this is even represented in the image that was posted and that is available on Apple's website. Again, I'm speaking for the US here.
  9. ericg301 thread starter macrumors 65816

    Jun 15, 2010
    Just to follow up.

    I performed RESET ALL SETTINGS then ran the battery all the way down to zero, and let it re-charge to 100%. No battery usage stats.

    I did a complete wipe and restore. No battery usage stats.

    So I went back to the 3rd party shop. They said no one has brought that up before, and even the tech wasn't aware of that feature (sigh). But they were interested and curious if those stats were only privy to OEM batteries. So they took my phone and put an Apple battery back in. No stats either. So then they put my new, non-OEM battery back in and sent me on my way.

    So I'm slightly disappointed we couldn't solve this, but I honestly didn't even use that feature until my battery was on the fritz anyway. I referenced it to manage settings to try to squeeze more life out of the battery, when in fact it needed a new battery to begin with.

    Will be curious if there's another 9.X update between now and iOS 10 that somehow adds battery usage back in.
  10. ericg301 thread starter macrumors 65816

    Jun 15, 2010
    should i consider a DFU restore? maybe the firmware needs to re-establish a connection with the battery?
  11. jasjeet macrumors member

    Mar 31, 2016
  12. Xgm541 macrumors 65816

    May 3, 2011
    That's a really weird issue. I'm no expert, but I don't think the battery usage by app measures actual battery drainage by app, but more of a software-estimated drainage, if that makes sense.

    Try getting a battery health app from the app store and see if it's able to read the stats on the battery (max charge, degradation level, cycles, etc.)
  13. ericg301 thread starter macrumors 65816

    Jun 15, 2010
    Did my first DFU restore last night (after 8 years of iPhones). Still no app battery usage stats. Was hoping by reloading everything, including the firmware, it would access the battery again. No dice.

    I know this feature is not a deal breaker, but the problem solver in me is annoyed that I can't figure this out. Will be curious if the next iOS update -- 9.3.3 or 10, fixes this issue.

    Didn't realize that I would have to reset and repair my Watch too after doing the phone restore. It was a long evening or reseting and restoring....
  14. swordfish5736 macrumors 68000


    Jun 29, 2007

    That's the out of warranty price, it doesn't matter whether you had apple care+ or not. In the future if you have an Apple Store nearby you can make an appointment and they will do it there.

    It is pretty easy to do though. You can buy a kit with tools from ifixit
  15. ericg301 thread starter macrumors 65816

    Jun 15, 2010
    That's what I thought too but when I called Apple Support they said that without Apple Care, I would have to pay the full phone replacement cost to get a new battery -- $80 was the co-pay under Apple Care. So that's why I went the 3rd party route. Should have checked at the Apple Store itself.

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