iPad 2 loose bezel issue - advice needed

Discussion in 'iPad' started by pabulous, Aug 18, 2011.

  1. pabulous macrumors newbie

    Aug 18, 2011
    Hi, apologies if this is in the wrong section but I was looking for some advice on a cosmetic issue my iPad 2 appears to have developed. It's a little hard to explain, so please bare with me.

    To the left side of the camera (with the iPad vertical and the home button at the bottom), the bezel appears to be slightly loose. Pushing it in makes a loud clicking noise, and it feels slightly more elevated than anywhere else. I take the utmost care of the device and I believe this is something that has developed over time.

    I'm quite OCD about these things, particularly on products I've shelled out a lot of money for, so I obviously want it dealt with and have some questions.

    Has anyone else had this problem?

    Would I be within my rights to take it to an Apple store and ask for a replacement? Two things to bare in mind: I didn't actually buy the iPad from an Apple store, I bought it at John Lewis. Does that matter?

    I also foolishly never got Apple Care, so does that mean a replacement wouldn't be covered? It's only 4 months old, so I'm assuming there's a standard year's warranty, but I'm not certain.

    Thank you to anyone who can offer advice.
  2. ProwlingTiger macrumors 65816


    Jan 15, 2008
    Yes, it's still under warranty and it's definitely something I'd have looked into further. Schedule a genius appointment and see if they can do something about it.
  3. pabulous thread starter macrumors newbie

    Aug 18, 2011

    I took it to my local Apple Store and they replaced it after 5 minutes. Don't know what I was worried about. The screen even seems a bit better. That's what I call good customer service!
  4. thesiren macrumors 6502a


    Mar 7, 2011
    outer space
    I'd consider scheduling an appointment with an OCD specialist if I were you. Remember, the first step is admitting you have a problem.

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