Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

iPad 2 Replacement

Y

yaymath

macrumors regular
Original poster
Jan 8, 2011
131
0
My iPad 2's screen just stopped working. It just turned black (though I can see that it's on). It can turn it on and off and I can see the difference in brightness. But it doesn't show anything–it's just black. Nonetheless, the touch screen works, as I can unlock it and I can hear the sound. It shows up fine in iTunes, and I tried resetting it to the factory settings and doing everything of that sort, but the screen problem is still there. So I've decided that I need to ask Apple for a replacement since it's stilled covered by the one-year warranty.

My question is: do I need to an Apple Retail Store (which is about 50 miles away), or can I just go to a nearby Best Buy, Walmart, or Sam's Club (where the iPad was purchased) to get a replacement?
 
Sounds like you're having a backlight problem. Your best solution is to take it to an Apple Store. All of the stores you mentioned don't offer replacements unless you purchased an extended warranty from them at the time of purchase.
 
yaymath said:
But Apple SHOULD replace it, right?
Click to expand...

Yeah they'll replace it as long as it's within the warranty. You can also call them via their 800 number and they'll arrange to send you out a box to ship them your defective iPad.
 
Since my iPad 2 is still under warranty, will they replace it with another iPad 2? (a refurbished one?)

Can I have it replaced with the new iPad?
 
yaymath said:
Since my iPad 2 is still under warranty, will they replace it with another iPad 2? (a refurbished one?)

Can I have it replaced with the new iPad?
Click to expand...

Usualy, it is with a remanufactured product. AKA, they change the shell+screen but keeps the innards. They will definitely not replace with the New iPad...sorry :(
 
Inopia-Vi said:
Usualy, it is with a remanufactured product. AKA, they change the shell+screen but keeps the innards. They will definitely not replace with the New iPad...sorry :(
Click to expand...

Not even if I pay them $100?
 
Last edited:
yaymath said:
Not even I I pay them $100?
Click to expand...

Nope, they make no exceptions. Don't worry, I'm typing this from my refurbed iPad 2. It looks and works as new. As others have said the battery and the outer case has been replaced. They also go thru the device thoroughly and repair any issues with it, they run diagnostics to make sure everything is functioning properly.
 
Rodster said:
Nope, they make no exceptions. Don't worry, I'm typing this from my refurbed iPad 2. It looks and works as new. As others have said the battery and the outer case has been replaced. They also go thru the device thoroughly and repair any issues with it, they run diagnostics to make sure everything is functioning properly.
Click to expand...

What I meant was paying an extra fee to get the New iPad (i.e. 3rd generation) instead of an iPad 2.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back