Hi,
Having had my new iPad for less than 24 hours, a small slip from the balcony table to the chair seems to have been enough to cause rather large cracks on both sides of my screen.
Now, I've owned an iPad 1 since launch day until today, and it's been through much tougher things than this; the new thinner designs don't seem to be as robust, especially around the edges of the device.
Now, I live in Germany, so I was wondering if anybody new how Apple treats these kind of thins over here? The last time I dealt with AppleCare, it was back in the days of polycarbonate MacBooks when they were nice as gold and would give you free, out-of-warranty repairs at the discretion of staff (they replaced my whole MacBook bottom half because the screen hinge was creaky). Now it seems they're not so nice (from what I read online, it's a Sunday and I haven't called them yet).
There is no AppleCare+ here (with accidental damage coverage), and I'd buy the protection plan except it doesn't seem like it would help me here. Some people have said that Apple allow a one-time accidental replacement, but it's not formal and so I don't expect it to be extended at the 3rd party GRAVIS store I bought it from (very few Apple stores in Germany). I have home contents insurance which could cover it, but I'd rather get a quick replacement from the store somehow (or via AppleCare).
Anyone been in a similar situation? Any advice?
Having had my new iPad for less than 24 hours, a small slip from the balcony table to the chair seems to have been enough to cause rather large cracks on both sides of my screen.
Now, I've owned an iPad 1 since launch day until today, and it's been through much tougher things than this; the new thinner designs don't seem to be as robust, especially around the edges of the device.
Now, I live in Germany, so I was wondering if anybody new how Apple treats these kind of thins over here? The last time I dealt with AppleCare, it was back in the days of polycarbonate MacBooks when they were nice as gold and would give you free, out-of-warranty repairs at the discretion of staff (they replaced my whole MacBook bottom half because the screen hinge was creaky). Now it seems they're not so nice (from what I read online, it's a Sunday and I haven't called them yet).
There is no AppleCare+ here (with accidental damage coverage), and I'd buy the protection plan except it doesn't seem like it would help me here. Some people have said that Apple allow a one-time accidental replacement, but it's not formal and so I don't expect it to be extended at the 3rd party GRAVIS store I bought it from (very few Apple stores in Germany). I have home contents insurance which could cover it, but I'd rather get a quick replacement from the store somehow (or via AppleCare).
Anyone been in a similar situation? Any advice?
