I sent an email to Tim Cook to initiate a service from executive relations. the guy(Nelson) told me he is going to give a notice on the order ( so the factory worker/manager will check for the dead pixel, dust, yellow tint, etc) I got an iPad today ( guess what? ) This iPad had three big dusts in the middle of the screen and green pixel and little crack on the bottom side of the iPad (wow) So, I called him again, told the issue. Now he said this is normal in the manufacturing process and there is no guarantee for the customer to receive normal one. Please keep in mind I will disregard anything that is not related on this thread and this thread is for informative purpose.. not for some people who start to fight UPDATED: Executive relation said " Apple do not make a perfect device for your satisfaction. There are devices that have dusts, debris, dead pixels, tints but these meets our manufacture standard and the reason if applecare or genius bar exchange /refurb for these variation, this is solely for customer service". He mentioned about the issue what we call "defect" is a simple variation from factory. So there is NO! DEFECTS EVER from APPLE DEVICES. I also told this guy about posting this on Macrumors thread. He said " if our device that has variation does not meet people's standard, you can move on but returning and exchange or anything is up to them"