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G-Ziss

macrumors regular
Original poster
We updated an iPad (4th Generation) last night and since then, it will no longer turn on.

The battery is charged because it was at 98% when we ran the update.

Here is what we've tried so far (with no luck):

  • Hard Reset by holding the Power and Home buttons at the same time for 15 seconds
  • Holding the volume up button when the Apple logo appears during startup
  • Following the "If your device turns on but gets stuck during start up" instructions on this page - https://support.apple.com/en-us/HT201412
Nothing has worked so far. We want to try and keep everything on the iPad (apps, photos, videos, etc) as they have not been backed up to a PC so we're trying to avoid doing a full factory restore.

Does anyone have any other suggestions on what we can try? It is NOT jailbroken if that matters.
 
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