iPad Air 2 and Mail

[Yankeegirl]

I use hotmail. I'm experiencing error message saying 'mail cannot be moved to trash'. I've signed out of mail closed all apps did a hard reset. Restarted iPad and still see that message!
I've begun deleting mail on iPad Mini 1st gen. THEN mail is deleted on iPad Air 2~
It's a year old.... Don't know what to do
Any help appreciated!

 

[Ghostbuster386]

So you are able to delete mail on the iPad mini but not on the Air 2. When you say you signed out do you mean removed the account and re-added?

 

[Yankeegirl]

So you are able to delete mail on the iPad mini but not on the Air 2. When you say you signed out do you mean removed the account and re-added?

Yes. I deleted account on iPad Air2. Then signed in again. Just a note that mail is being trashed but message says unable to move messages to trash. It's in error for sure.

 

[Yankeegirl]

So you are able to delete mail on the iPad mini but not on the Air 2. When you say you signed out do you mean removed the account and re-added?

Quick update~ Received my iPad Pro today......... Same thing there so I called Apple Care. They are working on a solution and will get back to me.

 

[Ghostbuster386]

What type of mail account is it and do you get the error on web mail?

 

[Yankeegirl]

What type of mail account is it and do you get the error on web mail?

It's hotmail. Nope. Went through Safari and no error when I delete from web.

 

[Yankeegirl]

3.Tap Settings > Mail, Contacts, Calendar > Your Account > Account > Advanced > Deleted Mailbox and set this to trash then tap Advanced > Account > Done.

Happy to report that this suggestion from Apple Care advisor worked!