iPad Air 2 and Mail

Discussion in 'iPad Tips, Help and Troubleshooting' started by Yankeegirl, Dec 3, 2015.

  1. Yankeegirl macrumors member

    Yankeegirl

    Joined:
    May 18, 2015
    #1
    I use hotmail. I'm experiencing error message saying 'mail cannot be moved to trash'. I've signed out of mail closed all apps did a hard reset. Restarted iPad and still see that message!
    I've begun deleting mail on iPad Mini 1st gen. THEN mail is deleted on iPad Air 2~
    It's a year old.... Don't know what to do
    Any help appreciated!
     
  2. Ghostbuster386 macrumors regular

    Ghostbuster386

    Joined:
    Jun 12, 2014
    Location:
    Orlando, FL
    #2
    So you are able to delete mail on the iPad mini but not on the Air 2. When you say you signed out do you mean removed the account and re-added?
     
  3. Yankeegirl thread starter macrumors member

    Yankeegirl

    Joined:
    May 18, 2015
    #3
    Yes. I deleted account on iPad Air2. Then signed in again. Just a note that mail is being trashed but message says unable to move messages to trash. It's in error for sure.
     
  4. Yankeegirl thread starter macrumors member

    Yankeegirl

    Joined:
    May 18, 2015
    #4
    Quick update~ Received my iPad Pro today......... Same thing there so I called Apple Care. They are working on a solution and will get back to me.
     
  5. Ghostbuster386 macrumors regular

    Ghostbuster386

    Joined:
    Jun 12, 2014
    Location:
    Orlando, FL
    #5
    What type of mail account is it and do you get the error on web mail?
     
  6. Yankeegirl thread starter macrumors member

    Yankeegirl

    Joined:
    May 18, 2015
    #6
    It's hotmail. Nope. Went through Safari and no error when I delete from web.
     
  7. Yankeegirl thread starter macrumors member

    Yankeegirl

    Joined:
    May 18, 2015
    #7
    3.Tap Settings > Mail, Contacts, Calendar > Your Account > Account > Advanced > Deleted Mailbox and set this to trash then tap Advanced > Account > Done.

    Happy to report that this suggestion from Apple Care advisor worked!
     

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