iPad iPad Air 2 screen distorts under pressure

Discussion in 'iPad' started by DoctorEgypt, Jan 30, 2015.

  1. DoctorEgypt macrumors newbie

    DoctorEgypt

    Joined:
    Jan 30, 2015
    Location:
    Egypt
    #1
    I have bought an iPad Air 2 128 LTE (production week 38) , I am experiencing screen distortion when pressing on the right back side of the iPad Air 2 as if I am poking the iPad screen.... Something is pressing against the screen from the back .... So I decided to go back and exchange it , found out the my exchange Air 2 128 LTE (production week 42) has the same issue but less distortion , I tried the floor units and it has the same issue, apple geniuses and a phone support told me that it is normal as the air 2 is very thin.
    Kindly, share your experience.
    Thank you,
     
  2. laudern macrumors 6502a

    Joined:
    Jan 5, 2011
    #2
    This has been talked about to death...

    So are apple still replacing units that have this issue (the vast majority do)????

    If I were you, I'd just wait a few months and give it another try at returning the iPad (if they are still accepting that defect) and see if they are sorted it out..

    My iPad 2 air has it and I never notice it in day to day use with just an iPad smart cover...
     
  3. DoctorEgypt thread starter macrumors newbie

    DoctorEgypt

    Joined:
    Jan 30, 2015
    Location:
    Egypt
    #3
    I think you are right, I don't get the distortion while in normal use even when the tablet has no case .... Although, I ordered an otter box defender case and I think I can live with that . But... The question is ... With repeated pressure on the back of the device not on intention off course I think might cause a permanent problem like a dead pixel or something later on.
     
  4. s2mikey macrumors 68020

    s2mikey

    Joined:
    Sep 23, 2013
    Location:
    Upstate, NY
    #4
    It's the possibility of long term issues that would scare me about this. Same for some other issues with such a paper thin chassis. I'll stick with my Air. :D
     
  5. elmacci macrumors newbie

    Joined:
    Jan 30, 2015
    Location:
    Munich, Germany
    #5
    Hi,

    same issue on my iPad Air 2 64 Wifi/Cellular SG,
    bought on 14th Jan. 15. (Prod. week 49/14, Foxconn).
    When using "normally" (i.e. holding it and not moving) it does not appear.
    When i hold it in my right hand and walk around or lift it up 2 big distortion effects appear on the right side, center based.

    Had an appointment at the genius bar in munich, germany about this issue and got an exchange unit (same production date as the original one) which does it less (only 1 small spot when i lift the ipad with my right hand). I can live with it.

    But the employee was baffled and never saw this issue, also he showed it to his supervisor and he clearly stated that this should not happen.
    Nevertheless, it does happen - we checked all(!) the units at the store, 14 to be exact. And all of them did it to a more or less significant extent.

    So yeah, i would say it is by design.

    Cheers from munich
    Markus
     
  6. DoctorEgypt thread starter macrumors newbie

    DoctorEgypt

    Joined:
    Jan 30, 2015
    Location:
    Egypt
    #6
    I believe it's a design issue , but still I haven't noticed the issue unless I read about it ..l I wish I really haven't read about it :)
     
  7. laudern macrumors 6502a

    Joined:
    Jan 5, 2011
  8. datdaica macrumors newbie

    Joined:
    Feb 7, 2015
    #8
    Hi
    I have the same issue .just 1 spot appear when holding the ipad though. Talked to a staff of Apple ( online services ) and he said it just due to the design. I guess not thing to worry about. We can go to the store and exchange a new one if there is any worse problem appear anyway.
     
  9. DoctorEgypt thread starter macrumors newbie

    DoctorEgypt

    Joined:
    Jan 30, 2015
    Location:
    Egypt
    #9
    I just received a second replacement today and it has the same issue ... I believe it's a design thing and I have tested a lots of units in Ohio eton Apple Store , also tested a couple of units at best buy in Egypt all of them has the issue but I think differes from mild - worse , some require very light touch , some moderate pressure but all has it.
    Now what I think ... If it's a bad design Apple would recall customers after sometime for a repair or a replacement program.
     
  10. Lobwedgephil macrumors 68030

    Joined:
    Apr 7, 2012
    #10
    They all have it, just varies to what degree. That's why there is a 30 page thread on this first page.
     
  11. BoneHead001 macrumors 6502

    Joined:
    Nov 13, 2013
    #11
    I totally agree.
     

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