Resolved iPad Air 2 screen problem?

Discussion in 'iPad' started by Kaicho, Mar 29, 2015.

  1. Kaicho macrumors newbie

    Mar 29, 2015
    Hi guys, I have recently got my iPad air 2 from apple store online. And there's a little problem on the display screen, which I also found some similar issues people have. Since it's my first iPad, I'm not really sure if it is considered a problem or not.

    There is a grayish shadowy strip on the left side of the screen, next to the border. Look forward to listening advices and comments.


  2. Rodster macrumors 68040

    May 15, 2007
    That shouldn't be there and it sounds like it's something that you will be thinking about. If you are within the return window i'd get it exchanged pronto. Hopefully the next one won't have that issue. Since you bought it from Apple webstore I would take it to an Apple Store for an exchange. If not then return it and buy again from the online store.
  3. BoneHead001 macrumors 6502

    Nov 13, 2013
    You certainly can exchange it, but you’ll most likely get another one like it. Quality control seems to be slipping in Cupertino.
  4. bevsb2 macrumors 65816

    Nov 23, 2012
    If it is faint and just limited to a very narrow strip on the far left, I think most iPad Air 2 screens have this to some degree. It's commonly referred to as the book spine effect. If it bothers you, you can exchange it and hope to get one without the shadow or one less noticeable. It is hard to tell in a photo just how bad it is. My Air 2 has a slight shadow on the left and my iPhone 6 has a similar one at the top of the screen.
  5. laudern macrumors 6502a

    Jan 5, 2011
    Yep it is a pretty common problem. My air 2 has it. I plan on taking it back in a few months to get a refurb.

    That way I get new battery and scratch free iPad again. But I suspect the replacement will also have it. And I'll take that one back at the very end of my warranty to once again receive a like new iPad.
  6. Kaicho thread starter macrumors newbie

    Mar 29, 2015
    I wonder if I were to request for a replacement, will it be a brand new unit or a refurbished one? I bought it online and received it on last Friday, so it's still pretty young.
  7. Mliii macrumors 65816


    Jan 28, 2006
    Southern California
    I looked at mine very carefully and don't have it.
    I suggest you ask for a replacement unit.
    (and I realize this isn't possible for everyone, but I open my new Apple products- iPhone and iPad- on site to be sure the screen, etc is flawless. Every Apple Store employee I've dealt with has been very supportive of this approach)
  8. Kaicho thread starter macrumors newbie

    Mar 29, 2015
    Thank you, I have made a call to Apple, but they just asked me to restore my iPad on iTunes and tell it can be software problem, which I think quite nonsense since the gray line was right there when I first turned on my iPad.
  9. Rodster macrumors 68040

    May 15, 2007
    Unless you make a firm request for a new and not a refurbed iPad you will probably be sent a refurb. I would still send it back and ask for a refund as I think getting a replacement keeps the clock running. So you could find the replacement has an issue but now you are out of the return window. You may want to ask them for a clarification on that as well.
  10. Kaicho thread starter macrumors newbie

    Mar 29, 2015
    "but now you are out of the return window" <-- seriously? I got received it on last friday.3 days ago.
  11. bevsb2 macrumors 65816

    Nov 23, 2012
    The return window is 14 days. The best way to guarantee that you get a new device is to return your current iPad for a refund and then buy a new one. If you aren't located near an Apple store this could be done online but would take longer to accomplish of course.
    If you exchange it, as the previous poster noted and the 2nd device has a problem, you will probably be out of the 14 day return for any reason period and it may be more difficult to get another device and it would probably be a refurbished one.
  12. Kaicho thread starter macrumors newbie

    Mar 29, 2015
    Your comment makes it clearer. But about the refund, I suppose Apple wouldn't give a FULL amount refund?

    However, I would like to know, say if I ask for an exchange, would it be a new unit or refurbished one, given I'm still within the return window.
  13. jonnyb098 macrumors 68020


    Nov 16, 2010
    I guess its a problem if everyone looks at their iPad at a 45 degree angle like the picture shows :rolleyes:
  14. bevsb2 macrumors 65816

    Nov 23, 2012
    Within 14 days after purchase, Apple will refund the full amount.

    When exchanging within the 14 day window you should get a new device, but I would ask to be sure. To remove any doubt, return it for refund and then buy a new device. That way you have a new device and another 14 day window for return should it be needed.

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