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iPad iPad Air 2: Screen response issues in Photos [VIDEO]

J

Jony Ive

macrumors regular
Original poster
Oct 23, 2012
154
240
When I go to the Photos app, my iPad Air 2 has a lot of lag when opening a photo. It takes 1 second to open the photo in full screen since I touch the thumbnail

And when I close a photo, it takes the display 2 or 3 seconds to respond to my finger.

While in my old iPad Air and all the other Apple iDevices I had, this does not happen

Am I the only one having this problem?



I'm about to restore

I've made a video

https://www.youtube.com/watch?v=4q9Yt1-t0PQ
 
Last edited:
Not so much a lag -- but I am having some screen response issues where I have to repeatedly tap to make it respond.
 
Jony Ive said:
When I go to the Photos app, my iPad Air 2 has a lot of lag when opening a photo. It takes 1 second to open the photo in full screen since I touch the thumbnail
While in my old iPad Air and all the other Apple iDevices I had, this does not happen

Am I the only one having this problem?



I'm about to restore
Click to expand...

Same on my Air 1.:eek:
 
i-aamir said:
I had similar issues with my Air 2 yesterday. Unfortunately this another IOS 8 Bug and not hardware related!
Click to expand...

That is exactly (in the video) the problem I am having with my Air 2! IF you don't mind my asking, how do you know it is an iOs bug? I was planning on taking my Air into the Genius Bar to fix/replace or return it altogether. If I know it is an iOs bug I'll save myself the hour drive.
 
It seems to be iOS 8.1 issue. So downgrade back to 7.1.... ... Errr. :p

PS: I am definitely not updating my iPad Air 1 to iOS 8 till 8.9 drops.
 
wickedwahine11 said:
That is exactly (in the video) the problem I am having with my Air 2! IF you don't mind my asking, how do you know it is an iOs bug? I was planning on taking my Air into the Genius Bar to fix/replace or return it altogether. If I know it is an iOs bug I'll save myself the hour drive.
Click to expand...

This has to be iOS related since it is happening on all my iDevices (5c, 6, iPad Air, and iPad 3) since upgrading them to 8/8.1. It seems to happening the most on my Air and 6.
 
sanke1 said:
It seems to be iOS 8.1 issue. So downgrade back to 7.1.... ... Errr. :p

PS: I am definitely not updating my iPad Air 1 to iOS 8 till 8.9 drops.
Click to expand...

I would if I could - alas new iPad Air2.

Hammie said:
This has to be iOS related since it is happening on all my iDevices (5c, 6, iPad Air, and iPad 3) since upgrading them to 8/8.1. It seems to happening the most on my Air and 6.
Click to expand...

Thanks for the info. That saved me a trip and I cancelled my Genius Bar appt.
 
wickedwahine11 said:
Thanks for the info. That saved me a trip and I cancelled my Genius Bar appt.
Click to expand...

Also, note that it is not app specific for me. Each device is used by a different person and we each have had issues using different apps. My kids mostly in gaming apps, me in e-mail and safari, my wife in facebook and safari. However, it has not been limited to those apps. Also ToDo, Evernote, MS Office, have either had a screen lag or froze the system.
 
I don't see anything lagging. Your Air 2 is super fine. If you don't like it you can always take it back to the store and maybe try out Samsung Tab S 10.1? :apple:
 
Jony Ive said:
my iPad Air 2 has a lot of lag when opening a photo. It takes 1 second to open the photo in full screen since I touch the thumbnail
Click to expand...

I'm not trying to make fun... but

If only people from 20 years ago could see this complaint... what would they think ?
 
Photos on iOS 8 is in bad need of some optimisations and bug fixing.
Swiping between images can also be a little stuttery until it is all cached and if you swipe back, it gets worse.
Try this with RAW files though and it is very poor, very laggy and stuttery. There is also a bug where RAW files are interpreted as TIFF files - it may all be linked. If you have any RAW files on one of your devices, use Airdrop to send one to another device and open it. All you get is a very low resolution picture - it's actually only the thumbnail preview that can be opened up. For some reason, they are treated as TIFF files and because iOS thinks it is a single image, only the thumbnail preview is shown hence the poor resolution image.
This also affects some apps such ad Big Lens.

Also, if you Airdrop these files to the Mac, you can see it has been renamed as a TIFF file. If you rename back as a RAW files e.g. .NEF for Nikon, it then opens up fine as a RAW file again.

I've submitted this as a bug to Apple but I encourage others to do the same.
 
might just be a software issue and not hardware

An update will definitely fix this. There shouldnt be any lag or disruptions especially with the much better specs of the Ipad Air 2 ...
 
Did you restore from your original iPad Air backup? It may be doing some background updates of your photo library. If your library is pretty big, it may take a while. Just a guess.

I updated iPhoto to the Yosemite version. My library is ~40GB in size. It took it a little while doing "stuff" before it settled down. It was extremely laggy while it was doing its thing. There's no indication that it's doing anything. The only thing I saw was disk activity by iPhoto, which by the time it settled down it wrote nearly 10GB of data.

I stopped by the Apple store at lunch to check out the Air 2. It is fast. Messed with the photos library (with all the demo photos plus the 5 seconds of burst I did) on the demo there was absolutely no lag. And after I flipped back into Safari, it kept all 11 tabs I had opened, including heavy site The Verge. I'm upgrading my Air to the 2 :D

Jony Ive said:
When I go to the Photos app, my iPad Air 2 has a lot of lag when opening a photo. It takes 1 second to open the photo in full screen since I touch the thumbnail

And when I close a photo, it takes the display 2 or 3 seconds to respond to my finger.

While in my old iPad Air and all the other Apple iDevices I had, this does not happen

Am I the only one having this problem?



I'm about to restore

I've made a video

https://www.youtube.com/watch?v=4q9Yt1-t0PQ
Click to expand...
 
iosuser said:
Did you restore from your original iPad Air backup? It may be doing some background updates of your photo library. If your library is pretty big, it may take a while. Just a guess.

I updated iPhoto to the Yosemite version. My library is ~40GB in size. It took it a little while doing "stuff" before it settled down. It was extremely laggy while it was doing its thing. There's no indication that it's doing anything. The only thing I saw was disk activity by iPhoto, which by the time it settled down it wrote nearly 10GB of data.

I stopped by the Apple store at lunch to check out the Air 2. It is fast. Messed with the photos library (with all the demo photos plus the 5 seconds of burst I did) on the demo there was absolutely no lag. And after I flipped back into Safari, it kept all 11 tabs I had opened, including heavy site The Verge. I'm upgrading my Air to the 2 :D
Click to expand...


It stills lag


:(
 
I had an issue on my Air 2 when I first got it where I would have to tap multiple times or quite hard on the home screen to get it to register.

Thought it was a hardware issue. However just for giggles I downloaded the Air 2 8.1 firmware from my dev account and did an alt-click "check for update" and installed 8.1 again via iTunes.

Since then, no issues at all.

Bizarre.
 
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