iPad Air 2 - Untresponsive screen

Discussion in 'iPad' started by Dino F, Sep 7, 2015.

  1. Dino F macrumors 68020

    Dino F

    Joined:
    Sep 16, 2010
    Location:
    Croydon, South London, UK
    #1
    The other night, when I plugged in my iPad Air 2 to charge, I thought I would still use it to surf the webs + a few other things however, all of a sudden, the screen became really unresponsive?! I could swipe on the screen (to pull down the webpage I was browsing however, the screen just refused to register all my taps?! :eek:

    It was like it was only responding to 1 in 4 taps, every time I touched the screen...!?!? I even tried typing out a sentence within the Notes app but again, it just wouldn't register most of my taps on the screen. I thought something weird was going on with my device (I've only had it a few weeks - bought directly from Apple).

    When it finished charging and I took it off (was charging from the official Apple cable and Apple iPad Air 2 charger), it seemed to go back to normal?!

    Anyone heard of this before?!
     
  2. MH01 macrumors G4

    MH01

    Joined:
    Feb 11, 2008
    #2
    I experienced something similar with my 5s docked in a speaker, while trying to use the touch screen, it would not register more than 1/2 the inputs, once I put my hand behind it, it worked fine.

    I bet that if you picked it up while it was charging it would have been fine.
     
  3. Dino F thread starter macrumors 68020

    Dino F

    Joined:
    Sep 16, 2010
    Location:
    Croydon, South London, UK
    #3

    ....I was already holding my iPad Air 2!!! I was trying to use it whilst it had the cable charger plugged in, but it was still unresponsive whilst it was charging!
     
  4. MH01 macrumors G4

    MH01

    Joined:
    Feb 11, 2008
    #4
    Okay, cause when my 5s was docked on the speaker it was unresponsive, as soon as I put my hand on the back it was responsive again.

    When I charge my air 2 next time I'll see how it responds
     
  5. Dino F, Sep 8, 2015
    Last edited: Sep 8, 2015

    Dino F thread starter macrumors 68020

    Dino F

    Joined:
    Sep 16, 2010
    Location:
    Croydon, South London, UK
    #5
    Unfortunately, this issue appeared yet again last night:(

    I had my Air 2 on the charger (I plugged it in when it was 20%) and towards the end of the charging cycle (when it had almost reached 100% but was still charging), the screen started being unresponsive again. Every other tap or so, the screen would just not respond?! I wonder if it has anything to do with it being plugged in?!

    Think I'm gonna have to speak to Apple Support and take it to a store for the Genius guys to look at as my Air 2 isn't even a month old!

    EDIT, Actually, come to think of it, although I am using an official Apple cable, the cable itrself is plugged into one of these:

    http://www.amazon.co.uk/Charging-Desktop-Station-SmartIC-Technology/dp/B00L2SBZ80

    ....which in turn, then plugs into an official Apple iPad charger, underneath the desk. Could this be the problem? I also plug in an iPad 2 & an iPhone 6 into this multi charger but can't say 100% if I have seen this problem on these devices.....

    Might try the iPad Air 2, directly into the Apple charger to see if it makes a difference - if not, then I guess its a call to Apple Support.
     
  6. Dino F thread starter macrumors 68020

    Dino F

    Joined:
    Sep 16, 2010
    Location:
    Croydon, South London, UK
    #6

    UPDATE: So, last night, I plugged my Air 2 directly into the Apple iPad Air 2 charger and cable and weirdly, I did not experience the unresponsive screen issues I experienced before?! :confused:

    Why would it make a difference whether or not I use the official charger to charge my iPad? The multi charger doesn't effect my other devices (iPhone 6, iPad 2 + several iPods) - why would it only effect my iPad Air 2?!
     

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