iPad Air 2 - virus/popup problem

Discussion in 'iPad' started by ThisBougieLife, Oct 24, 2016.

  1. ThisBougieLife macrumors 65816

    ThisBougieLife

    Joined:
    Jan 21, 2016
    Location:
    SF Bay Area, California
    #1
    I'm trying to help a friend with their iPad Air 2 problem. He seems to have some kind of virus; it appears in the form of a pop-up that shows up randomly in Safari whenever he's browsing the web. It completely takes over the open tab.

    He's cleared all the browsing data but that didn't seem to help. How can we fix this?
     
  2. sjleworthy macrumors 65816

    sjleworthy

    Joined:
    Dec 5, 2008
    Location:
    Penarth, Wales, UK
  3. iapplelove macrumors 68040

    iapplelove

    Joined:
    Nov 22, 2011
    Location:
    East Coast USA
    #3
    Is it with every website he visits or just one?
     
  4. robotica macrumors 6502a

    robotica

    Joined:
    Jul 10, 2007
    Location:
    Edinburgh
  5. mythdemon macrumors newbie

    Joined:
    May 26, 2011
    Location:
    San Diego, California
    #5
    Clearing all browsing data via Settings should ideally solve this problem. Did he get a message indicating that browsing data on all browsers he's signed into with his Apple ID will be lost?

    More information about the kind of popup or a screenshot would help.
     
  6. pika2000 macrumors 68030

    Joined:
    Jun 22, 2007
    #6
    Can an iPad even get a virus through normal browsing?

    Definitely needs more info on what the popups are.
    It could also be the iSP. Some ISPs will trigger a warning popup if a user goes to questionable sites.
     
  7. ThisBougieLife thread starter macrumors 65816

    ThisBougieLife

    Joined:
    Jan 21, 2016
    Location:
    SF Bay Area, California
    #7
    It's with multiple websites; seems to just happen on the browser. It's not an ISP problem, though, it's definitely a "click here to claim your prize" type pop-up ad.

    That said, installing AdBlock Plus for Safari did seem to get rid of it, but that's sweeping the problem under the rug. When I see him today, I'll check if it happens on Chrome too.
     
  8. pika2000 macrumors 68030

    Joined:
    Jun 22, 2007
    #8
    Sounds just like regular pop ups then.
    First, make sure you enable "Block pop-ups" in Settings, Safari.
    Then yes, install an adblock.
    Your friend should be fine.
     

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