iPad Air 2 - virus/popup problem

Discussion in 'iPad' started by ThisBougieLife, Oct 24, 2016.

  1. ThisBougieLife macrumors 65816

    ThisBougieLife

    Joined:
    Jan 21, 2016
    Location:
    SF Bay Area, California
    #1
    I'm trying to help a friend with their iPad Air 2 problem. He seems to have some kind of virus; it appears in the form of a pop-up that shows up randomly in Safari whenever he's browsing the web. It completely takes over the open tab.

    He's cleared all the browsing data but that didn't seem to help. How can we fix this?
     
  2. sjleworthy macrumors 65816

    sjleworthy

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    Penarth, Wales, UK
  3. iapplelove macrumors 68040

    iapplelove

    Joined:
    Nov 22, 2011
    Location:
    East Coast USA
    #3
    Is it with every website he visits or just one?
     
  4. robotica macrumors 6502a

    robotica

    Joined:
    Jul 10, 2007
    Location:
    Edinburgh
  5. mythdemon macrumors newbie

    Joined:
    May 26, 2011
    Location:
    San Diego, California
    #5
    Clearing all browsing data via Settings should ideally solve this problem. Did he get a message indicating that browsing data on all browsers he's signed into with his Apple ID will be lost?

    More information about the kind of popup or a screenshot would help.
     
  6. pika2000 macrumors 68040

    Joined:
    Jun 22, 2007
    #6
    Can an iPad even get a virus through normal browsing?

    Definitely needs more info on what the popups are.
    It could also be the iSP. Some ISPs will trigger a warning popup if a user goes to questionable sites.
     
  7. ThisBougieLife thread starter macrumors 65816

    ThisBougieLife

    Joined:
    Jan 21, 2016
    Location:
    SF Bay Area, California
    #7
    It's with multiple websites; seems to just happen on the browser. It's not an ISP problem, though, it's definitely a "click here to claim your prize" type pop-up ad.

    That said, installing AdBlock Plus for Safari did seem to get rid of it, but that's sweeping the problem under the rug. When I see him today, I'll check if it happens on Chrome too.
     
  8. pika2000 macrumors 68040

    Joined:
    Jun 22, 2007
    #8
    Sounds just like regular pop ups then.
    First, make sure you enable "Block pop-ups" in Settings, Safari.
    Then yes, install an adblock.
    Your friend should be fine.
     
  9. Skyholder macrumors newbie

    Joined:
    Jun 22, 2011
    #9
    To piggyback on this, I see references to pop-up blockers for safari.
    Any recommendations for Chrome users?
     
  10. Newtons Apple macrumors P6

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #10
    The people who come up with these irritating pop-ups are getting more and more sneaky and I suspect this will become a bigger problem in the future.
     
  11. charlituna macrumors G3

    charlituna

    Joined:
    Jun 11, 2008
    Location:
    Los Angeles, CA
    #11
    actually it's not 'sweeping the problem under the rug' at all. its not a virus, it actually is ads. well scam ware using ad tricks to work.
     
  12. bopajuice macrumors 65816

    bopajuice

    Joined:
    Mar 22, 2016
    Location:
    Dark side of the moon
    #12
    My question is why are you so concerned about a "friends" ipad and know all about their browsing habits and settings ? Maybe if you told us where you were actually browsing we might be able to help.
     
  13. r8ders2k macrumors member

    Joined:
    Oct 31, 2009
    #13
    Here’s what has popped up on my iPad Air 2 in the last couple of days.

    A10377CB-DCDC-477A-BBFE-5DE7BE7BE7EB.jpeg

    I would just close the tab and continue with browsing. According to Safari’s History, it popped up 3 times. It happened while I was on the AVSForum.

    Although I wasn’t able to take an actual screenshot, I was able to find it on Google.
     
  14. AppleScruff1 macrumors G3

    AppleScruff1

    Joined:
    Feb 10, 2011
    #14
    What difference does it make whose iPad it is?
     
  15. Atomic77 macrumors regular

    Atomic77

    Joined:
    Jul 8, 2017
    Location:
    West Bend Wisconsin
    #15
    I don’t think iPad can get viruses. As I don’t see any sign of antivirus apps for iPad anywhere. But adds like what he’s seeing do happen and add blockers do help somewhat
     

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