All iPads Ipad Air 2019 black screen of death

Discussion in 'iPad' started by Samut, Jun 24, 2019.

  1. Samut macrumors member

    Joined:
    Oct 1, 2017
    #1
    I purchased the Ipad Air 2019 a few months ago and it had some issues with either apps getting stuck or screen going black. This happened only a few times and was always fixed with hard reset and I though that I most likely should give IOS a fresh start and reinstall it.

    I had forgotten the problem until today when I noticed that even the hard reset would not fix the problem. The screen would sometimes briefly show a picture for a millisecond when pressing the home button until it went black again. Sounds when pressing the home button or power button could be still heard and the backlight would still turn on and off.

    I already reinstalled IOS per instructions from the store I bought it but unfortunately it did not fix the problem. The next step is taking Ipad to certified repair service which will unfortunately take a while.

    Meanwhile I would be interested to know whether anyone has had similar problems with the new Ipad Air 2019 or with the new pro's or other models?
     
  2. AutomaticApple macrumors 65816

    AutomaticApple

    Joined:
    Nov 28, 2018
    Location:
    Massachusetts
    #2
    Definitely a hardware related problem. I’d assume you just got a bad egg.
     
  3. digitalexplr macrumors 6502a

    digitalexplr

    Joined:
    Dec 13, 2016
    Location:
    Central Missouri
    #3
    Have you contacted Apple directly? Sounds like a hardware problem that should be covered under warranty.
     
  4. Samut thread starter macrumors member

    Joined:
    Oct 1, 2017
    #4
    Thanks for the replies. What is strange that at the morning the IPad was working again and now that I have spent a few hours with it there seem to be no problems.

    I have not contacted apple directly but the certified repair center though it might still be better to send it in to be checked. They said that sometimes problems like this come and go and I haven’t decided yet on what to do.

    If it has to be repaired by apple it will take over a week. And if no problem is found there will be probably be some kind of fee.
     

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3 June 24, 2019