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iPad iPad Air concern

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tximacusr

macrumors member
Original poster
Sep 5, 2010
68
0
TX
Bought an iPad Air at apple.com last week.
Used for one day and began seeing a horizontal grey line appear when I pinch the screen to increase or decrease a webpage or whatever I am seeing on the screen.

I called Apple and they asked I return it. Today the sent me an email that they can't duplicate the problem. I sent them the attached pics. Should I just ask for a replacement? Thanks.
 

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Last edited:
tximacusr said:
Bought an iPad Air at apple.com last week.
Used for one day and began seeing a horizontal grey line appear when I pinch the screen to increase or decrease a webpage or whatever I am seeing on the screen.

I called Apple and they asked I return it. Today the sent me an email that they can't duplicate the problem. I sent them the attached pics. Should I just ask for a replacement? Thanks.
Click to expand...

Never do that. If you have an issue with a product, you go speak in person to a real human and you show them what the problem is. Don't play the email game because it takes way too long.
 
tximacusr said:
Bought an iPad Air at apple.com last week.
Used for one day and began seeing a horizontal grey line appear when I pinch the screen to increase or decrease a webpage or whatever I am seeing on the screen.

I called Apple and they asked I return it. Today the sent me an email that they can't duplicate the problem. I sent them the attached pics. Should I just ask for a replacement? Thanks.
Click to expand...
These are screenshots, not photos. And the grey line has nice smooth round ends. So this is not a panel/hardware defect. If it was a hardware fault, the grey line wouldn't be in the video output buffer. Its an intentional rendering.

Why is it being rendered? Dunno.
But replacing hardware isn't going to solve the issue if the software is configured to render it.
 
Last edited:
chupachup said:
You're wrong.

Here's Iran

http://9to5mac.com/2014/05/26/apple...d-in-iran-following-lifting-of-u-s-sales-ban/

Here's Iraq (they even have Facebook pages)

http://zawand.net/en/

So the OP has a store somewhere near where he lives. Apple products are sold all over the place.

Wherever he is, he has a store with humans selling Apple products. Period.
Click to expand...

Interesting. So you are saying no matter what country the OP can DRIVE or hitchhike to the Apple store in his country.:p

How do you define the word "near"?:rolleyes:
 
chupachup said:
You're wrong.

Here's Iran

http://9to5mac.com/2014/05/26/apple...d-in-iran-following-lifting-of-u-s-sales-ban/

Here's Iraq (they even have Facebook pages)

http://zawand.net/en/

So the OP has a store somewhere near where he lives. Apple products are sold all over the place.

Wherever he is, he has a store with humans selling Apple products. Period.
Click to expand...

I am afraid that you are wrong. See below, can you figure it out of do I need to explain!

http://appleappraisal.files.wordpress.com/2010/02/countries_and_official_apple_websites.png
 
Back to the OP's question, I've seen this as well at times. It's software driven and appears to be a scroll-bar drawn in the wrong place (for a different resolution iOS device?) Can't make my rMini do it, but I've seen it before. Can't remember if it was on my original Mini or my iPad 1.
 
He bought it from Apple.com so he is most certainly from the USA :D
His Forum-name is tximacusr so just MAYBE he is from Texas. I assume he at least USES an iMac.
 
iPhysicist said:
He bought it from Apple.com so he is most certainly from the USA :D
His Forum-name is tximacusr so just MAYBE he is from Texas. I assume he at least USES an iMac.
Click to expand...

Yes.. He's from Texas. As I said, there's an apple store somewhere near him.
 
Yeah. I've seen this in safari on my iPad air, but I don't notice it in chrome. Is sounds like a software issue as others have stated.
 
chupachup said:
Never do that. If you have an issue with a product, you go speak in person to a real human and you show them what the problem is. Don't play the email game because it takes way too long.
Click to expand...

I live in TX, and the nearest apple store is 300 miles away!
So, I have to mail it in.

----------
tedley said:
Yeah. I've seen this in safari on my iPad air, but I don't notice it in chrome. Is sounds like a software issue as others have stated.
Click to expand...

Didn't think about the web-browser as a culprit. Might be since its on an ipad air and not a macbook.
 
[MOD NOTE]
I think we're done here, given this thread is mostly off the rails.
 
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