iPad iPad Air concern

Discussion in 'iPad' started by tximacusr, Jul 28, 2014.

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  1. tximacusr, Jul 28, 2014
    Last edited: Jul 28, 2014

    tximacusr macrumors member

    Joined:
    Sep 5, 2010
    Location:
    TX
    #1
    Bought an iPad Air at apple.com last week.
    Used for one day and began seeing a horizontal grey line appear when I pinch the screen to increase or decrease a webpage or whatever I am seeing on the screen.

    I called Apple and they asked I return it. Today the sent me an email that they can't duplicate the problem. I sent them the attached pics. Should I just ask for a replacement? Thanks.
     

    Attached Files:

  2. ron7624 Contributor

    ron7624

    Joined:
    Oct 14, 2011
    Location:
    Houston, Texas area
    #2
    If this only happens when you're pinching zooming then no
    The line remains after you pinch and zoom, then you have a problem
     
  3. chupachup macrumors 6502

    Joined:
    Sep 1, 2013
    #3
    Never do that. If you have an issue with a product, you go speak in person to a real human and you show them what the problem is. Don't play the email game because it takes way too long.
     
  4. Newtons Apple macrumors P6

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #4
    I think you foget that not everyone has an Apple store near them, some don't have a store in the whole country!
     
  5. T'hain Esh Kelch macrumors 601

    T'hain Esh Kelch

    Joined:
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    Location:
    Denmark
    #5
    Looks like an accessibility feature, although I don't know much about them.. You didn't turn something on?
     
  6. chupachup macrumors 6502

    Joined:
    Sep 1, 2013
    #6
    Ask the OP. I am sure he has a store somewhere.

    Which country has no store selling apple products?
     
  7. Newtons Apple macrumors P6

    Newtons Apple

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    #7
    Off the top of my head: Iran, Iraq and I am sure many others.
     
  8. Menel macrumors 603

    Menel

    Joined:
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    Location:
    ATL
    #8
    These are screenshots, not photos. And the grey line has nice smooth round ends. So this is not a panel/hardware defect. If it was a hardware fault, the grey line wouldn't be in the video output buffer. Its an intentional rendering.

    Why is it being rendered? Dunno.
    But replacing hardware isn't going to solve the issue if the software is configured to render it.
     
  9. chupachup, Jul 29, 2014
    Last edited: Jul 29, 2014

    chupachup macrumors 6502

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    #9
  10. Newtons Apple macrumors P6

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #10
    Interesting. So you are saying no matter what country the OP can DRIVE or hitchhike to the Apple store in his country.:p

    How do you define the word "near"?:rolleyes:
     
  11. Newtons Apple macrumors P6

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #11
    I am afraid that you are wrong. See below, can you figure it out of do I need to explain!

    http://appleappraisal.files.wordpress.com/2010/02/countries_and_official_apple_websites.png
     
  12. randy98mtu macrumors 65816

    randy98mtu

    Joined:
    Mar 4, 2009
    #12
    Back to the OP's question, I've seen this as well at times. It's software driven and appears to be a scroll-bar drawn in the wrong place (for a different resolution iOS device?) Can't make my rMini do it, but I've seen it before. Can't remember if it was on my original Mini or my iPad 1.
     
  13. iPhysicist macrumors 6502a

    iPhysicist

    Joined:
    Nov 9, 2009
    Location:
    Dresden
    #13
    He bought it from Apple.com so he is most certainly from the USA :D
    His Forum-name is tximacusr so just MAYBE he is from Texas. I assume he at least USES an iMac.
     
  14. chupachup macrumors 6502

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    Sep 1, 2013
    #14
    Yes.. He's from Texas. As I said, there's an apple store somewhere near him.
     
  15. tedley macrumors newbie

    Joined:
    Nov 3, 2009
    Location:
    Sacramento
    #15
    Yeah. I've seen this in safari on my iPad air, but I don't notice it in chrome. Is sounds like a software issue as others have stated.
     
  16. tximacusr thread starter macrumors member

    Joined:
    Sep 5, 2010
    Location:
    TX
    #16
    I live in TX, and the nearest apple store is 300 miles away!
    So, I have to mail it in.

    ----------

    Didn't think about the web-browser as a culprit. Might be since its on an ipad air and not a macbook.
     
  17. maflynn Moderator

    maflynn

    Staff Member

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    Location:
    Boston
    #17
    [MOD NOTE]
    I think we're done here, given this thread is mostly off the rails.
     
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