iPad Air cracked glass

rovex

macrumors 65816
Original poster
Feb 22, 2011
1,091
6
Ok so the glass on my has a thin crack all the way across the screen. It didn't drop i must of whacked it against something and disappointed it didn't hold up better.

How do go about replacing it? What's the costing for doing it either through apple or better yet DIY. Digitizer's fine btw.

Thanks.
 

iDuel

macrumors 6502a
Jul 20, 2011
771
94
Greece/USA
You'll have to take it to the Genius Bar for an out of warranty repair. It'll probably cost you around $229. That's a good deal considering the price you paid ($500+).
 

Weaselboy

Moderator
Staff member
Jan 23, 2005
29,163
8,819
California
Ok so the glass on my has a thin crack all the way across the screen. It didn't drop i must of whacked it against something and disappointed it didn't hold up better.

How do go about replacing it? What's the costing for doing it either through apple or better yet DIY. Digitizer's fine btw.

Thanks.
Mine has also developed a thin crack that runs diagonally across the screen from the upper left to the lower left about five inches long. It runs completely up to the edge of the screen on both sides. Thing is I have not dropped it or bumped into anything. It just appeared all on its own. I'm wondering if there is a defect in the glass or something.

I have a Genius appointment this afternoon and will let you know what happens.
 

ScottW1

macrumors regular
Aug 27, 2010
132
5
NW Washington, USA
Tough to replace yourself it due to all the adhesive (see the iFixit teardown for more info, and the iFixit web site has parts and repair instructions as well if you want to go that route, but not sure they have screens for the Air yet).

If you purchased AC+ along with your iPad, it will be $49 for a replacement unit. If you didn't purchase AC+, then an out-of-warranty replacement is $299. That's the "worst case" of what you are looking at. However....

Make a genius bar appointment, and explain the circumstances. They may decide there was some defect with the glass or assembly that caused it to crack, and offer to replace it free. That's unlikely, but may happen depending on how they view the damage.

The most likely outcome, given it's only a couple weeks old, is they will offer to let you purchase AC+ retroactively for $99 and then use one of the $49 accidental damage events available under AC+. That means you'll walk out with a replacement for $149, and you will have the remainder of AC+ (a two-year warranty, and one more $49 accidental damage event).
 
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rovex

macrumors 65816
Original poster
Feb 22, 2011
1,091
6
You'll have to take it to the Genius Bar for an out of warranty repair. It'll probably cost you around $229. That's a good deal considering the price you paid ($500+).
It's even steeper than that where i am. Think i'll have to try something else.

And check with your credit card company to see if you've got any accidental damage insurance. Did you get AC+?

Clint
I do indeed but there's an excess best to avoid it methinks.

No never tried AC.

Mine has also developed a thin crack that runs diagonally across the screen from the upper left to the lower left about five inches long. It runs completely up to the edge of the screen on both sides. Thing is I have not dropped it or bumped into anything. It just appeared all on its own. I'm wondering if there is a defect in the glass or something.

That might well be what happened to mine. The crack goes from the top left corner (front facing camera bezel) over to the right side halfway down the screen. I know i never dropped it, and kind of disappointed if it really did crack from a slight whack against something.

I have a Genius appointment this afternoon and will let you know what happens.
Tough to replace yourself it due to all the adhesive (see the iFixit teardown for more info, and the iFixit web site has parts and repair instructions as well if you want to go that route).

If you purchased AC+ along with your iPad, it will be $49 for a replacement unit. If you didn't purchase AC+, then an out-of-warranty replacement is $299. That's the "worst case" of what you are looking at. However....

Make a genius bar appointment, and explain the circumstances. They may decide there was some defect with the glass or assembly that caused it to crack, and offer to replace it free. That's unlikely, but could happen.

The most likely outcome, given it's only been two weeks since you bought it, is they will offer to let you purchase AC+ for $99 and pay the $49 accidental damage replacement fee. That means you'll walk out with a replacement for $149, plus you will have the remainder of AC+ (a two-year warranty, and one more $49 accidental damage event).
I'll contact apple online tomorrow see where i go from there.
 

CNeufeld

macrumors 6502a
Nov 25, 2009
937
503
Edmonton, AB
It's even steeper than that where i am. Think i'll have to try something else.



I do indeed but there's an excess best to avoid it methinks.

No never tried AC.





I'll contact apple online tomorrow see where i go from there.
You do have credit card insurance to cover accidental damage? Why would you avoid using it, then?

Clint
 

Weaselboy

Moderator
Staff member
Jan 23, 2005
29,163
8,819
California
Mine has also developed a thin crack that runs diagonally across the screen from the upper left to the lower left about five inches long. It runs completely up to the edge of the screen on both sides. Thing is I have not dropped it or bumped into anything. It just appeared all on its own. I'm wondering if there is a defect in the glass or something.

I have a Genius appointment this afternoon and will let you know what happens.
I'll contact apple online tomorrow see where i go from there.
Just got back from the Apple Store and they gave me a new iPad no problem at all. I explained how the crack just appeared and that I had not dropped it or anything. They looked it over and agreed there was no sign of any impact marks that would be there if I dropped it and did the paperwork then handed me a new replacement. She said she had seen this before on iPads.

Good experience all around. Hopefully yours goes the same way. :)
 

rritterson

macrumors 6502
Jul 10, 2008
357
1
DC USA
Back when the iPhone 4 came out, first run phones were spontaneously shattering. Some issue with the way the glass was laminated or held in place.

It wouldn't surprise me if there is a tiny defect in the manufacturing. Typically, Apple Engineering recalls the first 100 to break of any new device, to study how it happened and work to avoid it in the next run.
 

saberahul

macrumors 68040
Nov 6, 2008
3,598
85
USA
Back when the iPhone 4 came out, first run phones were spontaneously shattering. Some issue with the way the glass was laminated or held in place.

It wouldn't surprise me if there is a tiny defect in the manufacturing. Typically, Apple Engineering recalls the first 100 to break of any new device, to study how it happened and work to avoid it in the next run.
Source?
 

Iceboie

macrumors member
Aug 5, 2011
46
0
What if Apple didn't gave the OP a great replacement for $150 and demanded $300 for a out oof warranty option, is Square Trade for $100 a better deal? Note, I am not familiar with Square Trade but they advertised that they cover water damages for two years. I bought an iPad Air from Tmo to get the free 200mb data plan and I want know is the option right now.
 

Aspasia

macrumors 65816
What if Apple didn't gave the OP a great replacement for $150 and demanded $300 for a out oof warranty option, is Square Trade for $100 a better deal? Note, I am not familiar with Square Trade but they advertised that they cover water damages for two years. I bought an iPad Air from Tmo to get the free 200mb data plan and I want know is the option right now.
Check into Worth Avenue Group. They cover more (including theft) and at a better price.

http://www.worthavegroup.com/ipad
 

spinstorm

macrumors 68000
Sep 14, 2007
1,573
127
Nothing stopping the OP from buying AC+ anyway and claiming right away.

I would personally do that to be on the safe side. If they swap it for free then great and if not then there is no question as to the cost of repair.
 

rritterson

macrumors 6502
Jul 10, 2008
357
1
DC USA
I can't find one handy, sorry. I've read two anecdotes--one from an iMac buyer and one from an iPhone buyer, both who were told Apple Engineering was going to recall the broken device for study. I forget the reason for the iMac problems, but the iPhone owner bought an iPhone 4, walked out of the store with it, and dropped it within 2 minutes of owning it, shattering the glass.
 

Mikes2pads

macrumors regular
Mar 24, 2012
156
0
Sounds like apples policies have changed a bit. When I lived in Fl. I brought my iPads back for exchange due to any hardware or software issue. I got 3 ipad3's from them . Refurbs of course. If you have a broken glass your less likely to get free replacement devices. I had a weird headphone outlet, changed it,
I had backlight bleeding, changed it.
 

T4R06

macrumors 65816
Oct 8, 2007
1,211
73
CT
you tell the truth... also pinpoint to them that there is no dent at all just the glass crack. they might replace this one for you
 

Kdes09

macrumors newbie
Dec 8, 2013
1
0
iPad air cracked screen

Tough to replace yourself it due to all the adhesive (see the iFixit teardown for more info, and the iFixit web site has parts and repair instructions as well if you want to go that route, but not sure they have screens for the Air yet).

If you purchased AC+ along with your iPad, it will be $49 for a replacement unit. If you didn't purchase AC+, then an out-of-warranty replacement is $299. That's the "worst case" of what you are looking at. However....

Make a genius bar appointment, and explain the circumstances. They may decide there was some defect with the glass or assembly that caused it to crack, and offer to replace it free. That's unlikely, but may happen depending on how they view the damage.

The most likely outcome, given it's only a couple weeks old, is they will offer to let you purchase AC+ retroactively for $99 and then use one of the $49 accidental damage events available under AC+. That means you'll walk out with a replacement for $149, and you will have the remainder of AC+ (a two-year warranty, and one more $49 accidental damage event).
Apparently they must have done something with iPad air to not make it better but more fragile. Then I just got it at first I really was impress with how light it was, but today I'm very disappointed with this new iPad air: just today I was using it: just regular use, and all of the sudden right where you hold it on the top of the right corner with your thumb the glass just cracked and it created long cracks along the screen. It's really unacceptable that such an expensive device would crack from normal use. I didn't drop it, or did any kind of impact to it at all, plus I have padded cover on it and a screen protector from the very beginning. The iPad is just a little over a month old: I got one of the first ones came out. Before this one I owned the original iPad, then iPad 2nd and 3rd gen. And nether one had any problems. In fact my iPad 3 is closed to 2 years old: my father is still using it now. How they can make this new one so fragile? Not sure what would be my options: made an app. to Genius Bar tomorrow, I hope they would recognize the fault of the make of it, not that something I did to it, but we'll see and hopefully replace it under warranty.
 

Tamtastical72

macrumors newbie
Dec 14, 2013
1
0
Thumb cracked ipad air

So I had my thumb on my ipad air in the lower left hand corner. I was adjusting my blanket and held it up for a second. Brought it back down and my screen was spidered in the corner with a crack going up to the right corner. Contacted apple since it's a month old and they told me it would be $299 to fix since they don't cover negligence. I'm amazed it took so little to crack my screen. Very upset.
 

Aspasia

macrumors 65816
So I had my thumb on my ipad air in the lower left hand corner. I was adjusting my blanket and held it up for a second. Brought it back down and my screen was spidered in the corner with a crack going up to the right corner. Contacted apple since it's a month old and they told me it would be $299 to fix since they don't cover negligence. I'm amazed it took so little to crack my screen. Very upset.
If you used a credit card for the purchase, check with that company to see if there's some sort of coverage.
 

DaBossIsHere

macrumors regular
Aug 24, 2012
161
3
So I had my thumb on my ipad air in the lower left hand corner. I was adjusting my blanket and held it up for a second. Brought it back down and my screen was spidered in the corner with a crack going up to the right corner. Contacted apple since it's a month old and they told me it would be $299 to fix since they don't cover negligence. I'm amazed it took so little to crack my screen. Very upset.
Did you do something about it? I have sort of the same problem now :/

Can you post a pic also to see if it is the same sort of damage my ipad has? As i think this a pretty common damage.
 

NJESUSandAngel

macrumors newbie
Dec 18, 2013
1
0
iPad Air Cracked Glass / no drops

Mine has also developed a thin crack that runs diagonally across the screen from the upper left to the lower left about five inches long. It runs completely up to the edge of the screen on both sides. Thing is I have not dropped it or bumped into anything. It just appeared all on its own. I'm wondering if there is a defect in the glass or something.

I have a Genius appointment this afternoon and will let you know what happens.

I have had the exact same situation. My ipad air cracked while cleaning the glass. Honestly, no drops or bumps. Really weird. Event Apple support and the Genius bar said they never seen anything like it, but charged me me $49 bucks with the apple care plus, to replace. I have owned every generation of the ipad, with the exception of the mini, and really believe there is a manufacturing issue.
 

karent329

macrumors newbie
May 1, 2014
1
0
Cracked glass

I recently purchased my iPad Air this past Saturday and noticed a crack in the lower left hand corner yesterday. I too did not drop or mishandle my iPad in anyway and its been in its proctective case since I bought it. I called the Sprint store where I purchased it and they basically said my only option was to submit a claim but I would have to pay the $150 deductible. In my opinion that was not an option as I did nothing to cause the crack. After reading post on this forum I decided to just go to the Apple store and see if they could assist me. I'm glad I did. I explained what happened to the tech he looked at the iPad and within less than a half an hour I was out of there with a new iPad at no cost to me. :)