iPad Air email app

Discussion in 'iPad Tips, Help and Troubleshooting' started by silversurfer50, Feb 1, 2015.

  1. silversurfer50 macrumors newbie

    Joined:
    Dec 7, 2013
    #1
    Yesterday the apple email app stopped updating my btyahoo email account. It would search for mail and then just say it was updated at 16.42. I added my husband's btyahoo account and all works perfectly. I then deleted my account and redid it and although the folders are displayed no population of emails will take place. It just says updated yesterday and no emails are in any of the folders. I checked and rechecked all the settings but cannot see that there are any errors. I have also deleted the account and restarted my iPad Air before recreating the account.

    Any help would be appreciated. :)
     
  2. bandofbrothers macrumors 601

    bandofbrothers

    Joined:
    Oct 14, 2007
    Location:
    Uk
    #2
    Bt have decided to drop Yahoo and are migrating people to BTMAIL.

    This happened to me a few months ago.

    Perhaps log into your MyBt and see if your account is awaiting migration.
     
  3. silversurfer50 thread starter macrumors newbie

    Joined:
    Dec 7, 2013
    #3
    Thanks for replying. I have checked the settings against those for a seamless move to BT Mail and all looks well. I am afraid I do not know where on My BT to check whether my account is awaiting migration. On the main page it still shows my email as being BT Yahoo.

    I would also mention that my month old iPhone app is still working perfectly and also the Yahoo app I installed yesterday is working normally on my iPad.

    It is almost as though there is something corrupt in my iPad mail app which is only affecting my BT Yahoo account but as there is no way of deleting and reinstalling this app I am at a loss to know what to do next.
     
  4. bandofbrothers macrumors 601

    bandofbrothers

    Joined:
    Oct 14, 2007
    Location:
    Uk
    #4
    It's a staggered migration I believe.

    You could restore your iPad via iTunes after making a back up.
     

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