iPad air suddenly appears a black screen with apple logo

Discussion in 'iPad Tips, Help and Troubleshooting' started by Zentech, Nov 18, 2013.

  1. Zentech macrumors newbie

    Joined:
    Feb 25, 2011
    #1
    Dear all,
    Just bought an iPad air 128. After a couple days suddenly appears a black screen with the Apple Logo. Yes, The same that appears when the ipad restart.
    To' keep working I have to press the home button.

    Open a discussion with tech people at Apple and, after few days, they decided to change my iPad with a brand new.

    Now this happen again with my new iPad.

    Did anyone know this issue?
    Should I be worried about it?

    Thanks
    Marco
     

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  2. Night Spring macrumors G5

    Night Spring

    Joined:
    Jul 17, 2008
    #2
    iOS 7 on the A7 chip is a bit buggy. I wouldn't worry about it unless it happens frequently enough that it interferes with you using your iPad.
     
  3. rritterson macrumors 6502

    Joined:
    Jul 10, 2008
    Location:
    DC USA
    #3
    In all apps, or in just some apps?

    Typically, the apple logo appears when the core OS process crashes and restarts.
     
  4. Zentech thread starter macrumors newbie

    Joined:
    Feb 25, 2011
    #4
    Not yet able to tell if can interfere or not. Actually happenend only 3 or 4 times in the last 10 days. Let's see.

    Thanks
    Marco
     
  5. Zentech thread starter macrumors newbie

    Joined:
    Feb 25, 2011
    #5
    OS process crashes

    Not yet able to identify with which app/s happen. I only remember that there were 5 or 6 apps open. I'll monitor which and how many apps are open.

    But is not nice that a brand new system crashes. The previous iPad Air was 10 days old and tech people at the genius bar ( and aso Apple Support Center by phone ) suggest me to return it - I'm within the 15 days policy - and get a new one.

    I did it and have the same problem.

    UPDATE - I found another person, here in Milano, that has the same problem.

    Wait and see or return it again?

    Thanks
    Marco
     
  6. oo00oo macrumors newbie

    Joined:
    Nov 19, 2013
    Location:
    UK & Paris
    #6
    SAME PROBLEM HERE - Ipad Air 128G Wifi

    This morning my ipad is blocked on Black screen, get white apple logo and then for 4-5 minutes the small circle that indicates booting, then a brief flash of a blue screen then black the back to Black, the apple etc etc. repeats and repeats. Cannot work on it via itunes as I am told the ipad is locked with a pass word. TOTAL PAIN IN THE A!! Any help out there???
     
  7. FrankB1191 macrumors 6502a

    Joined:
    Jun 14, 2013
    Location:
    Pennsylvania
    #7
    You should contact Apple for that problem. This seems beyond the spectrum of normal issues.
     
  8. rm2092 macrumors 6502

    rm2092

    Joined:
    Mar 30, 2008
    #8
    I have had this happen on my iPhone 5 with ios7.
     
  9. jazz1 macrumors 65816

    jazz1

    Joined:
    Aug 19, 2002
    Location:
    Mid-West USA
    #9
    I had the same problem. After lots of grief with Apple I got a new one. Since Monday I have not have the problem happen again. The new one still quits applications, but not a frequent as the new replacement.
     
  10. vinayacs macrumors newbie

    Joined:
    Aug 15, 2015
    #10
     
  11. vinayacs macrumors newbie

    Joined:
    Aug 15, 2015
    #11
    I am having the same problem. When using facetime it happened. I will contact apple and see if they will address this issue.
     

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