All iPads iPad Air won't connect to VPN at work

Discussion in 'iPad' started by HarryWarden, Sep 13, 2014.

  1. HarryWarden macrumors 6502a

    Joined:
    Oct 27, 2012
    #1
    I have a Tunnelbear account and app on my iPad Air. It fails to connect when at work but functions fine at home. Is there any setting I can alter to make it work? What is the reason it fails to connect?
     
  2. HarryWarden thread starter macrumors 6502a

    Joined:
    Oct 27, 2012
  3. LucasLand macrumors 6502a

    LucasLand

    Joined:
    Mar 6, 2002
    Location:
    New England
    #3
    probably best to ask tunnel bear, but maybe your work blocks the ip that the vpn uses. try to use a different location offered by the vpn
     
  4. sim667 macrumors 65816

    Joined:
    Dec 7, 2010
    #4
    What type of VPN is it?

    Only certain ones are supported by iOS.
     
  5. Hammie macrumors 65816

    Hammie

    Joined:
    Mar 17, 2009
    Location:
    Wash, DC Metro
    #5
    My work uses a different server when I am on their internal wireless network. The external one is in the DMZ and is accessible from the Internet. The internal one is behind the firewall open to the LAN. Firewall policies will not allow internal users to access DMZ servers from internal IP ranges.

    See if that may be the case.
     
  6. HarryWarden thread starter macrumors 6502a

    Joined:
    Oct 27, 2012
    #6
    How do I check that?
     
  7. Hammie macrumors 65816

    Hammie

    Joined:
    Mar 17, 2009
    Location:
    Wash, DC Metro
    #7
    You will need to contact someone in your IT department or helpdesk.

    Not sure how large or small your company is, but that would be the first place I would start.
     
  8. 960design macrumors 68020

    Joined:
    Apr 17, 2012
    Location:
    Destin, FL
    #8
    Like already mentioned, you will have to contact your network team. Just for reference, my iPad connects to my office network through VPN when I'm out and about.

    Our network is shielded from the outside save only a couple of us that have VPN access. That access is physically monitored by some really bored guy watching a connection monitor listing: kinda looks like an automated Tetris in reverse, with extra pretty colors.

    iPads can and do connect through VPN, again we have several. We really cannot help without knowing specific information about your network.
     
  9. RachelFarland macrumors newbie

    Joined:
    Apr 17, 2015
    #9
    VPN for iPad Air, iPad Air 2 and All iOS Devices

    Hey guys. I found a great tutorial on how to set up VPN on iPad Air and iPad Air 2. This tutorial also works perfectly for all iOS 8 devices. Check it out here: purevpn.com/blog/ipad-air-vpn/
     
  10. furqanrizwan macrumors newbie

    Joined:
    May 11, 2015
    Location:
    Toronto
    #10
    Tunnelbear works perfect when i used it in 2013, i dunno how come you are facing this issue, although recently im on PureVPN with their annual subscription and their setup process is available on their support guide and live chat could also help? maybe you could ask them, currently not aware of TunnelBear and their issues.
     

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