iPad Air won't restore.

[maiden666]

Hello
Yesterday while just browsing on my ipad air it suddenely just switched itself off and went into the black screen which shows a lightning cable pointing to a itunes logo.
I hooked the ipad upto itunes and what seemed to take ages for it to respond it went through the extracting software bit,then went to the waiting for ipad.
After quite a while itunes came up with cannot restore this ipad error 4013.
I tried everything apple says to do,use another usb,turn my imac off again,make sure my imac and itunes are updated,but the same thing happened saying it cannot restore.
Only thing i have'nt tried is to try it again on another computer,not sure that will work though.
Has anyone else come across this,the ipad is only 9 months old,would apple help if i took it to a store,or is there anything else i can do?

many thanks
Ian

 

[bandofbrothers]

Hi

Try DFU Mode and or Recovery Mode.

And yes via a. Genius Bar Appointment they will help.

http://www.apple.com/uk/retail/geniusbar/

DFU http://m.iclarified.com/entry/index.php?enid=1034

Recovery http://support.apple.com/en-gb/HT201263

 

[maiden666]

Thanks for that.
I did try it a few times without much success.
I read a few other things on the net about it,one was put the iPad in a freezer for round 30 mins and try again.
I thought what the hell,I put it in the freezer then tried the DFU way again and it restored itself straight away with a back up from two weeks ago.
Result,not sure what the freezer does apart from make the iPad very cold but it worked,seems it worked for a few other has well.
Did this all come about from a update for the iPad which went wrong from Apple?

Ian

 

[maiden666]

Typical,just as everything seemed okay after the restore the ipad just switched itself off again after about a hour and went back into the frozen screen page.
I'll try again tonight but i think i'll be taking it into one of the Apple warranty repair shops where i live.
Don't think it should be doing this again after a restore.

Ian