iPad back from repair "is supervised and managed by Schenker"

Discussion in 'iPad Tips, Help and Troubleshooting' started by Erlendks, Jul 7, 2017.

  1. Erlendks macrumors newbie

    Joined:
    Jun 18, 2017
    #1
    Hi.

    Just got my iPad Pro 12.9 2 gen back from repair. They did not find the issue so I intend to send it back again. Planned to do some tests just in case, and noticed that something is not quite right. In the settings menu it says: "The iPad is supervised and managed by Schenker." It also got an app called mediabundle installed. I did a factory reset when I returned it. I assume they just forgot to factory reset after the "repair". Do you agree? Has anyone experienced the same?
     
  2. chrfr macrumors 604

    Joined:
    Jul 11, 2009
    #2
    You need to contact Apple and probably send it back. It's likely you got a different iPad back, and the one you got belongs to a company called Schenker. This isn't something you'll be able to disable or turn off.
     
  3. Erlendks thread starter macrumors newbie

    Joined:
    Jun 18, 2017
    #3
    It has the same serial number. Plan to return it anyway.
     
  4. DK_UK macrumors newbie

    Joined:
    Aug 10, 2018
    #4
    --- Post Merged, Aug 10, 2018 ---
    Hi- did you find out anything further about that message? It has appeared on my iPad Pro, which has never left my physical possession since I bought it at the Apple store on Regent St.

    Did you ever find out what this is all about?
     

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