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iPad Pro iPad battery IS an issue…

FlyingDutch

FlyingDutch

macrumors 68020
Original poster
Aug 21, 2019
2,062
1,798
Eindhoven (NL)
I’m the happy owner of an M1 12.9” iPad Pro, which is turning 3 years old in two weeks. Performance wise I’m perfectly happy with my device: it still is very snappy even in demanding apps and games, so I really don’t need a new model. The screen is gorgeous, and I have the expensive Apple keyboard that makes it a perfect notebook replacement for most of my tasks.
But after 3 years the battery isn’t what it used to be. According to Battery Stats it is just north of 84% of its original health, which is not too bad (is around 540 charging cycles) but definitely impacts my daily routine.
Battery replacement is not an option: Apple wont consider that above 80%. I’m not going to spend quite a lot of money for a new iPad Pro, considering the M1 still is more than enough for me.
Apple should change battery replacement policy: if I want to replace my battery, and I’m paying for that, they should allow me to do that when battery health is below 85%.
What do you think ?
 
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Don't forget, you are getting a refurbished iPad not a replacement battery. How much would be want to pay for that?
 
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It’s likely because they don’t actually replace the battery in iPads, they give you a refurb which is basically brand new.
 
Apple_Robert said:
If I am not mistaken, Apple will still insist on the battery level being below 80% before they will replace the battery.
Click to expand...

Exactly.

kitKAC said:
Don't forget, you are getting a refurbished iPad not a replacement battery. How much would be want to pay for that?
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See below. By the way it’s not customer’s fault if they designed the device in a non-serviceable way.
JBGoode said:
It’s likely because they don’t actually replace the battery in iPads, they give you a refurb which is basically brand new.
Click to expand...
If I’m not wrong, this in no more true for new iPad Pro models (not sure about the M1). Now they can service the battery.
 
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FlyingDutch said:
If I’m not wrong, this in no more true for new iPad Pro models (not sure about the M1). Now they can service the battery.
Click to expand...
Yes, the “latest” iPads can have their battery independently replaced, so are presumably no longer limited to below 80%. But of course your older model still is.
 
FreakinEurekan said:
Yes, the “latest” iPads can have their battery independently replaced, so are presumably no longer limited to below 80%. But of course your older model still is.
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Really? Models like M2 air is like that? It’s very similar to M1 air, so i will be surprised if battery is changeable. Anyways if that is the case its a big thing, as i keep my devices for a long time.
 
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FlyingDutch said:
I’m the happy owner of an M1 12.9” iPad Pro, which is turning 3 years old in two weeks. Performance wise I’m perfectly happy with my device: it still is very snappy even in demanding apps and games, so I really don’t need a new model. The screen is gorgeous, and I have the expensive Apple keyboard that makes it a perfect notebook replacement for most of my tasks.
But after 3 years the battery isn’t what it used to be. According to Battery Stats it is just north of 84% of its original health, which is not too bad (is around 540 charging cycles) but definitely impacts my daily routine.
Battery replacement is not an option: Apple wont consider that above 80%. I’m not going to spend quite a lot of money for a new iPad Pro, considering the M1 still is more than enough for me.
Apple should change battery replacement policy: if I want to replace my battery, and I’m paying for that, they should allow me to do that when battery health is below 85%.
What do you think ?
Click to expand...
I had the exact same issues. I emailed Phill Schiller or Tim Cook back in the day. And it got delegated to someone that was super cool and they didn’t do or don’t do “battery replacements” all they did was swap out my device for a replacement which was better than new. Or actually new in different simple plain packaging. What a huge customer service gesture.
 
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TheRealAlex said:
I had the exact same issues. I emailed Phill Schiller or Tim Cook back in the day. And it got delegated to someone that was super cool and they didn’t do or don’t do “battery replacements” all they did was swap out my device for a replacement which was better than new. Or actually new in different simple plain packaging. What a huge customer service gesture.
Click to expand...
Quite sure Tim Cook would just ignore my email. And I’m not blaming him: Apple’s CEO is not supposed to reply to a customer complaint
 
They should replace it at any point if you’re willing to pay for it. But that’s now how Tim makes money. They will try to sell you a new anything Apple so Tim gets more money.
 
ThailandToo said:
They should replace it at any point if you’re willing to pay for it. But that’s now how Tim makes money. They will try to sell you a new anything Apple so Tim gets more money.
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Sadly this is the reason I abandoned Mac: Tim made it a disposable product.
I’m not leaving Apple any soon, but I refused to buy a disposable computer.
 
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FlyingDutch said:
Quite sure Tim Cook would just ignore my email. And I’m not blaming him: Apple’s CEO is not supposed to reply to a customer complaint
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Depends on your problem and email. Both times i emailed Tim Apple, customer care manager reached out to me in few hours. I usually stick to facts and problem than blaming, it worked for me. I have an M1 iPad Pro from week 1 of launch. My Battery lasts longer and I never had to baby sit. What is causing the battery to crash, did you check the app and usage? Do you have background updates enabled?
 
It's always an issue with iPads. Apple insists on a very well worn iPad battery before they will replace it with a refurb. In my experience, the iPad will be obsolete by the time it drops to less than 80% capacity.
 
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magbarn said:
It's always an issue with iPads. Apple insists on a very well worn iPad battery before they will replace it with a refurb. In my experience, the iPad will be obsolete by the time it drops to less than 80% capacity.
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The same is true with all of their devices.
All devices that offer battery replacements from Apple require you to be at least 80% health or below.
The length of time it takes for the battery to degrade depends on how often you charge it and use it. Apple’s vintage and obsolete policies are five and seven years respectively from when the device stopped being sold.
If your battery health stays above 80% for seven years that probably means it’s not charged and emptied very often.
 
My iPad 8th generation is 3 or 4 years old. It’s expected that the battery fades after that time. My battery life is definitely not as good as it used to be. When it becomes a problem, it will be a good excuse to buy an iPad Pro 13 inch. So, it’s a win win. 😂
 
FreakinEurekan said:
Yes, the “latest” iPads can have their battery independently replaced, so are presumably no longer limited to below 80%. But of course your older model still is.
Click to expand...
Do you have a source for this? I haven't read anything about Apple replacing the battery alone, and it's a very welcome option if true. I only saw how the battery is easier to access in a teardown.
 
I've got the same iPad Pro as you but It doesn't show the battery health in settings for some reason.

here is what I see... how do I switch it on?

1735607625853.png
 
JamesMay82 said:
I've got the same iPad Pro as you but It doesn't show the battery health in settings for some reason.

here is what I see... how do I switch it on?

View attachment 2467283
Click to expand...
Some people use an app called 'Coconut Battery' to get such information. You can also find it by connecting your iPad to your Mac.

How to check Battery health on iPad pro? - Mad Penguin

Checking Battery Health on iPad Pro: A Step-by-Step Guide Understanding Battery Health Before we dive into the process of checking […]
www.madpenguin.org www.madpenguin.org
 
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