I know, I know. I should probably scour the forum and past threads before posting. But, I've just spent 3 hours on the phone with Apple Care. I can barely type this thread, much less try to read others for comprehension. So here's my story. I love to write. And travel. And as much as I love my Macbook Pro, it is a bit weighty for airport security lines. I purchased my iPad Pro almost exactly a year ago and found it to be a glorious thing. All was well with the world until just a month ago when I finally upgraded to 11.2.2. All my writing documents simply vanished from Pages. Having faithfully backed up to iCloud regularly, I didn't panic. But, when I looked there it said 0 documents. Apple Care informed me that there's a difference between backing up and syncing. And the Cloud and iCloud Drive. O silly me. I was told that the only option was to reset the iPad, erasing everything, and then restore it from the Cloud with a previous backup containing my work. This has failed. Still 0 Pages documents. Still photos that weren't on the iPad at the time of the backup we restored from. Interestingly, many songs are missing from iTunes. I'm not worried about that. All my songs are on my Macbook and the external drive I back that up to. But I need my iPad Pages documents. I never synced those to my Macbook (hindsight being what it is....) I know there is a real depth of knowledge on this forum. If anyone has ideas before I log more time with Apple Care, I would appreciate it.