iPad Data Plan Help

Discussion in 'iPad' started by rg9786, Jun 21, 2010.

  1. rg9786 macrumors newbie

    Joined:
    Jun 21, 2010
    #1
    I just received my iPad this morning from apple. I ordered on June 5th to be eligible for the unlimited data plan. But when I go to sign up for a data plan, only the 250 mb and 2 gb plans show up. I thought I would still be eligible for unlimited? Am I missing something?
     
  2. huberoh macrumors newbie

    Joined:
    Jun 21, 2010
    #2
    same issue here to

    ive got the same issue as well....
     
  3. brand macrumors 601

    brand

    Joined:
    Oct 3, 2006
    Location:
    127.0.0.1
    #3
    What do you want us to do for you? Have you contacted AT&T?
     
  4. barkomatic macrumors 68040

    Joined:
    Aug 8, 2008
    Location:
    Manhattan
    #4
    That's really crappy. Call AT&T and see if they can add it. If not, Id say you'd have a great reason to return it (without a restocking fee) if you want.

    That being said, 2gb is a lot if you've already got home wifi. The only situation I think most would need unlimited is if 3G was their primary way of connecting the iPad to the Internet.
     
  5. DeuxIt macrumors member

    Joined:
    Oct 20, 2008
    #5
    jeez. be nice.

    are you sure? i just bought one on saturday in store, and i thought i had missed the cutoff too, but when i actually looked and read, it was infact the thrird choice and was hilighted making it actually LESS visible and apparent. just made the cutoff, i guess. but check again, it might be there.
     
  6. Zodiak macrumors regular

    Joined:
    Jun 9, 2010
    Location:
    Gatineau, Qc, Canada
    #6
    AT&T phased out its Unlimited Data Plan for the iPad after a certain date. Anyone who wanted to get it up to that date and those who already had the unlimited data plan are able to keep it but it is no longer available.

    Welcome to Canada. We never had the option of an unlimited data plan to start with. At least I'm thankful that we have a 250mb or 5gb plan options. I'm surprised that AT&T dropped the higher of their two options bellow ours but I believe the US plans are still cheaper.
     
  7. huberoh macrumors newbie

    Joined:
    Jun 21, 2010
    #7
    if the ipad order was placed before the cut off date of June 7th, the purchaser is supposed to eligible for the unlimited data.
     
  8. Zodiak macrumors regular

    Joined:
    Jun 9, 2010
    Location:
    Gatineau, Qc, Canada
    #8
    Unfortunatly that is false. You are purchasing the ipad from Apple, not AT&T, they have no idea of when you purchased it. iPads are all the same so even if you purchased one from someone that HAD been ordered before June 7th, either from the website, store or from someone else, then waited any length of time (like 6 months) you still woudnt be ablet o get the unlimited data plan. The Unlimited Data Plan from AT&T was only available from the day it was announced to the cut-off date.

    If it had anything to do with when individual orders of the ipad had been made, people would have sold theirs by now for double or triple the price to those wanting the unlimited data plan.

    I still wish we had an unlimited data plan in Canada.
     
  9. skubish macrumors 68030

    skubish

    Joined:
    Feb 2, 2005
    Location:
    Ann Arbor, Michigan
    #9
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 3_1_3 like Mac OS X; en-us) AppleWebKit/528.18 (KHTML, like Gecko) Version/4.0 Mobile/7E18 Safari/528.16)

    I bought my ipad on Friday and I was able to sign up for the unlimited plan. No preorder, I just walked into Best Buy and bought it.
     
  10. brentsg macrumors 68040

    Joined:
    Oct 15, 2008
  11. TraceyS/FL macrumors 68040

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    Jan 11, 2007
    Location:
    North Central Florida
    #11

    Attached Files:

  12. GuyD770 macrumors newbie

    Joined:
    Dec 21, 2007
    #12
    Same here

    Been on Hold with AT&T for 25 minutes, after being disconnected when holding for 25 minutes.

    i Hope for a quick solution to this problem, for I can't activate and use until this is ironed out.
     
  13. Amazing Iceman macrumors 68040

    Amazing Iceman

    Joined:
    Nov 8, 2008
    Location:
    Florida, U.S.A.
    #13
    This better be solved for you, or there's going to be a massive lawsuit to AT&T for misrepresentation. I also ordered mine before the deadline under the condition of getting the Unlimited Plan, and it should arrive on Wednesday.

    If you are still having problems, ask for a Supervisor, or for your call to be escalated to someone who knows about it.
    Getting disconnected is no accident. Their reps will hang up on you if they don't have a solution. Most of them are 3rd party company working off a script. If the call takes too long they loose performance points, so they hang up and close the case (if they ever open it).

    This is no good at all...
     
  14. huberoh macrumors newbie

    Joined:
    Jun 21, 2010
    #14
    AT&T has set up a phone number for iPad customers to activate with the unlimited data plan. Just call customer service, they will give you the phone number. I was able to call and get my iPad that I received this morning on the unlimited plan.
     
  15. Carlos E macrumors 6502

    Carlos E

    Joined:
    Jun 30, 2007
    Location:
    NYC
    #15
    Did they ask you for proof of purchase? How are they verifying your iPad was purchased before June 7th?
     
  16. beviebev macrumors newbie

    Joined:
    Jun 21, 2010
    Location:
    Boston, MA
    #16
    This.

    I had the same problem with the iPad I received this morning. They gave me an 866 number (just call AT&T cs for help). I was on hold for an hour before I got to a representative who knew exactly why I was calling and what I needed to do to get my unlimited plan.

    Basically, they help you activate your cellular data plan. They will ask you to choose the 25.00 plan then put in all your credit card info. Once you get your Cellular Data Number after activation, they make the change from the 25.00 plan to the 29.99 Unlimited plan. The hardest part of the ordeal was the long hold but after that, you're good to go.

    HTH.
     
  17. Carlos E macrumors 6502

    Carlos E

    Joined:
    Jun 30, 2007
    Location:
    NYC
    #17
    How did they verify proof of purchase date?
     
  18. beviebev macrumors newbie

    Joined:
    Jun 21, 2010
    Location:
    Boston, MA
    #18
    Sorry it took me awhile to reply but yes they asked me when I purchased the ipad and also what IMEI # was.
     
  19. GuyD770 macrumors newbie

    Joined:
    Dec 21, 2007
    #19
    Unlimited Update

    After holding for 50 minutes, the second time, there was success. I very kind woman walked me throughout the activation process, similar to what others had to do. Select 2BG plan, then plan was immediately replaced with Unlimited by Rep. Took about 5 minutes.:apple:
     
  20. reckless2k2 macrumors 6502a

    Joined:
    Jul 10, 2008
    #20
    Here's The Fix - Please Read

    Call the AT&T iPad support center for this very issue. I got mine yesterday and after a lot of back and forth with Apple and AT&T, I got the number.

    1-866-640-5125

    Just tell them that you ordered the iPad before the cutoff but just received because of backorder. They will tell you to activate it for either plan and give them the cellular data number in settings. They then cancel the plan you signed up for and move you to the unlimited plan. Then the confirmation is sent to you and you can verify everything right on the iPad.

    BE PREPARED TO WAIT ON THE PHONE A LONG TIME. I waited 2 1/2 hours last night before I just hung up and then 2 hours first thing this morning before I got through.

    Pass this along and I will post it in the main area.
     
  21. iCrosoft macrumors regular

    iCrosoft

    Joined:
    Jun 23, 2010
    #21
    Forget about AT&T and use a mobile hotspot app if you already own a cell phone with an unlimited data plan.
     
  22. forecheck macrumors newbie

    Joined:
    Jun 6, 2010
    #22
    I called the 866 number posted above over 4 hours ago and was on hold the whole time until now, when it sounded like I was going to get someone, then Click! Hung up on after all that time, talk about frustrating. I might try tomorrow early morning and see if I have better luck
     
  23. jackies35 macrumors newbie

    Joined:
    Oct 3, 2007
    #23
    You got a point there!!

    I believe after reviewing a couple of charts, that 2 gb is a lot!!
    On my iphone, each month, I was under 600 mb. I was no where close to 1 gb.

    I surf the net all day and all night...
    I would drive in my car and use my iphone as a gps, run youtube video, and hit up on social network sites.... And yes, I never hit 1 gb.... Isn't that crazy!:p

    now that I have the ipad, i purchased on 8/14 the 250 mb...
    Its now 8/25 (10 days later), I have only 56 mb left... I was aware at all times to turn off the 3g so I could save it for later. Then, I noticed that most of the time I am in a wifi area and turned off the 3g. I live in NYC...

    If you visit AT&T website, they have a chart for you to use and a calculator!
     

    Attached Files:

  24. jackies35 macrumors newbie

    Joined:
    Oct 3, 2007
    #24
    do you need to jailbreak the phone?

    Would i need to jailbreak my phone to use a mobile hotspot app for the iphone and ipad??
     

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