Had a weird thing happen today. My iPad reset itself back to factory including wiping all my data! I was at the mall getting my iPhone 4 covered in Ghost Armor so I swung by the super busy Apple store without much hope of seeing a Genius. They squeezed me in 30 minutes later and 10 minutes after that I was heading out the door with a swapped out iPad. Not thrilled about refurb but at least my slightly dented back is no longer a stress and hopefully I won't have the same problem. Way to go Apple your customer service is as always, awesome!