Ipad locked up

Discussion in 'iPad Tips, Help and Troubleshooting' started by seat151, Sep 28, 2012.

  1. seat151 macrumors newbie

    Sep 28, 2012
    My son has locked his ipad up

    when you turn it on, the following message appears

    iPad is disabled connect to itunes

    The problem is that he has never sync up his iPad with itunes.

    He has since told me that he did a password change, can't remember the new password and that why it has locked up.

    When i try and connect it to Itunes, i get the following message

    Itunes cannot connect to the ipad "ipad" because it is locked with a passcode. You must enter the passcode on the ipad before it can be used with itunes. I can enter anything onto the IPAD as it is locked!

    Any help please?
  2. CandyDane macrumors newbie

    Jun 11, 2010
    You should be able to reset your iPad to factory settings but will lose whatever is on it. Hopefully the iPad was backed up to iCloud so it can be synced when you can access it. Things purchased on iTunes should reload when you can log into your iTunes account.

    I suggest you make a Genuis bar appointment at your nearest Apple store and they will walk you through it.

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