iPad mini iPad Mini 2 Trade In Experience

[FRVES]

Last week I went to the local Apple Store to inquire about trading in my iPad Mini 2 for an iPad Mini 4 with more storage. My 2 was in perfect condition (less than a year old) and I had a leather case from Apple ($79.00) on it. I asked the sales person if it would fit the 4 and I was assured it would. My mistake was not to have him try it in the store as I chose to set it up at home. It did not fit. As they had already recycled the Mini 2, I was out the $79 for the cover as it was now useless.

If you have accessories that you want to reuse, always try first in the store.

 

[ericwn]

You should go back and complain about the misinformation you were given. That‘s terrible customer service, especially if you received no solution for their mistake.

 

[MMakoto]

sorry to hear about your experience. how much did you have to pay to get the mini 4, 128gb i assume?

 

[FRVES]

sorry to hear about your experience. how much did you have to pay to get the mini 4, 128gb i assume?

The Mini 4 128GB was $399.00. I returned it the next day due to my displeasure with their customer service and product knowledge.

 

[MMakoto]

The Mini 4 128GB was $399.00. I returned it the next day due to my displeasure with their customer service and product knowledge.

$399? didn't they give you any money for the trade in? also, 2 weeks ago i went to my local apple store for a sticky button issue on my mini 4, they replaced it free of charge under warranty, and the rep also said if it was out of warranty then it'll be $299 for the 128gb.

 

[FRVES]

$399? didn't they give you any money for the trade in? also, 2 weeks ago i went to my local apple store for a sticky button issue on my mini 4, they replaced it free of charge under warranty, and the rep also said if it was out of warranty then it'll be $299 for the 128gb.

They did give me $95.00 for the Mini 2 (Cellular + WiFi AT&T) which is now on an Apple Gift Card. I did donate the Leather cover/case to the store in hope that someone could use it. If the Mini 2 was still available I would have taken it back but Apple had recycled it already.

 

[ACG12]

You overpraid. Best Buy had these old things for $275 back in December and they're always discounting them.

 

[FRVES]

You overpraid. Best Buy had these old things for $275 back in December and they're always discounting them.

Yes, learned a few lessons here.

 

[ACG12]

Yes, learned a few lessons here.

I'm sorry, is there anyway you can return it? This is why I only go to the Apple Store for warranty issues. They never discount their items, but I've had great luck with brick and mortars.

 

[FRVES]

I'm sorry, is there anyway you can return it? This is why I only go to the Apple Store for warranty issues. They never discount their items, but I've had great luck with brick and mortars.

I did return it the following day as I was very upset with the lack of knowledge by the Apple associate. Wound up getting a gift card for the trade in which had already been recycled and I donated the unusable (by me) case.

Not a very economical visit to the Apple Store.