iPad mini iPad Mini 5 Touch ID issue

Discussion in 'iPad' started by intigra, Jun 11, 2019 at 5:57 AM.

  1. intigra macrumors newbie

    Joined:
    Apr 19, 2016
    Location:
    Canada
    #1
    Just wondering if anyone else has experience this with their iPad mini 5.

    After I have been using my iPad for a while, usually web browsing or drawing, the touch id button does not register my finger at all and feels warm to the touch. If I restart the iPad, or put it down for a while, it starts working again. It's now happened 7 or 8 times, so maybe average once every couple of weeks.

    I did a chat with Apple the 4th time it happened, after I restarted it, and they ran their diagnostics and found no issues. Their recommendation was to reinstall the OS using iTunes, and set it up as a new iPad. It was setup as new when I first got in it March, so I really hesitate to do that. Since the button gets physically warm, it seems more like a hardware issue than a software one to me.

    They also recommended erasing my fingerprint next time it happened and set up a new one, and I tried that this past weekend. That didn't work, as it didn't register my finger at all when I touched the button.

    I am going to try setting up another chat next time it happens, before I restart and see if they find anything, but I am wondering if anyone else has seen this issue. Is it worth bringing it in to the store if I cannot consistently reproduce it ? If someone else has seen this and a re-install worked, then I am willing to try it.

    Thanks for reading :)
     
  2. Wokis macrumors regular

    Joined:
    Jul 3, 2012
    Location:
    Stockholm, Sweden
    #2
    My mini is warm at the bottom when used for a while. Doesn’t affect the usability of the touch ID sensor, though. Is it specifically THE button that is hotter than anything else at the bottom?

    In that case it sounds like an odd manufacturing defect that the support staff aren’t trained in handling so they just give the usual “reset stuff” response. Get to an Apple Store if possible and show off the problem. In case it’s hard to replicate reliably, film yourself trying to register a new fingerprint to no avail and show them that clip.
     
  3. Shirasaki macrumors G3

    Shirasaki

    Joined:
    May 16, 2015
    #3
    As long as it happens often enough and you have a way to somehow reproduce it, bring your iPad mini to the Apple Store. It could possibly be a hardware defect underneath and chat alone is usually not enough to solve such problem.
     
  4. AutomaticApple macrumors 65816

    AutomaticApple

    Joined:
    Nov 28, 2018
    Location:
    Massachusetts
    #4
    Never had the home button become warm.
     
  5. intigra thread starter macrumors newbie

    Joined:
    Apr 19, 2016
    Location:
    Canada
    #5
    The entire area around the button, at least the front, as I have it in a case, is warmer than the rest of it, but the button is noticeably warmer than everything else. I will try the filming thing next time, great idea.
     
  6. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #6
    If you can get it to do it at the Apple store . . . .
     

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5 June 11, 2019