ipad mini cellular t-mobile redirect loop

Discussion in 'iPad Tips, Help and Troubleshooting' started by dkimxd, May 6, 2014.

  1. dkimxd macrumors member

    Joined:
    Aug 11, 2008
    #1
    I have a t-mobile ipad and I was using the 200mb free data for a month and switched to verizon. Now I was planning on switching to t-mobile because they have better data plans so I put in my t-mobile sim card and paid for a 30 day plan. I haven't been able to use data at all on the ipad, it just goes into a redirect loop to mimpre.t-mobile.com/upsell/mbb.do. I've called t-mobile multiple times and all they keep doing is telling me to reset the ipad completely and cross my fingers that it'll work then. They escalated the case to a tech engineer who did absolutely nothing and marked the case as resolved and didn't actually resolve anything. Did anyone else have any problems with this? I called t-mobile for a refund and they are claiming they have a no refund policy so I'm just gonna dispute it with the bank if possible.
     
  2. TWO2SEVEN macrumors 68040

    TWO2SEVEN

    Joined:
    Jun 27, 2010
    Location:
    Plano, TX
    #2
    What are you wanting a refund on?

    Did you deactivate the SIM at any point? You may need a new SIM. If that is the case you should be able to get one from the store for free if you explain the situation.
     
  3. dkimxd thread starter macrumors member

    Joined:
    Aug 11, 2008
    #3
    I want a refund on the $30 they charged me to have no data working on my ipad. I'm just switching back to verizon. Not worth the hassle to go with t-mobile.

    I've also never deactivated the sim
     
  4. TWO2SEVEN macrumors 68040

    TWO2SEVEN

    Joined:
    Jun 27, 2010
    Location:
    Plano, TX
    #4
    Alright then.
     

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