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iPad Movie Rental stopped mid download, now is stuck and gives error...

H

HXGuy

macrumors 68000
Original poster
Mar 25, 2010
1,679
0
Anyone else experience this and how did you fix it?

I rented a movie and it only downloaded about half before I had to leave but I figured it would just continue next time I had wifi access.

Now the movie shows in the Downloads in iTunes on the iPad with a message "Download error. Tap to retry". When I tap, it says Processing for a second then the same error message appears.
 
Yea, I rebooted and that didn't help. Haven't tried it in iTunes...how domi do it there?
 
Yesterday, I had the same thing happen to me. I tried restoring, but it just put the problem back. Not only is it perpetually trying to download it, but the unusable file takes up over 4gb of memory. If I set up as new, I lose a lot of data.

iTunes support said that I should update itunes (how do you do that on the ipad?). Also, they said that it's still awaiting download so just redownload. :rolleyes: Then, they asked for my ISP. GMAB!:mad:

Pretty sad if the workaround is to first download to my desktop and then sync to get it on my ipad.

Today, I sent them a screen shot. Awaiting their response. We'll see...
 
rhinosrcool said:
Yesterday, I had the same thing happen to me. I tried restoring, but it just put the problem back. Not only is it perpetually trying to download it, but the unusable file takes up over 4gb of memory. If I set up as new, I lose a lot of data.

iTunes support said that I should update itunes (how do you do that on the ipad?). Also, they said that it's still awaiting download so just redownload. :rolleyes: Then, they asked for my ISP. GMAB!:mad:

Pretty sad if the workaround is to first download to my desktop and then sync to get it on my ipad.

Today, I sent them a screen shot. Awaiting their response. We'll see...
Click to expand...
Does the file size take you over your ISP allowance for a given period?
 
hsotnicam8002 said:
Does the file size take you over your ISP allowance for a given period?
Click to expand...

No (good question though), it's just that it takes up a lot space that could be used for a lot of other things.

To keep my data a little longer, I am delaying the restore and set up as new option.
 
Wow...that was Apple's solution? Im jailbroken so I don't have to restore or do anything of the sort. I don't even care about the movie, screw it, I just want to get rid of the download and free up the space.
 
HXGuy said:
Wow...that was Apple's solution? Im jailbroken so I don't have to restore or do anything of the sort. I don't even care about the movie, screw it, I just want to get rid of the download and free up the space.
Click to expand...

Yeah! hopefully, their next response will be better.

At this point, I'm with you. I just want to get rid of the file.
 
The really stupid thing is that if I log into my iTunes account, it says I have 1 item available for download (I assume it's the movie, it doesn't say) and when I click on Download, it says "Accessing iTunes" for a split second and then nothing happens.
 
It's a bug. Basically the ipad is checking if you have enough space for the film before downloading it. It doesn't take into account how much of the film has already downloaded. So if you downloaded a 3GB film when having 4GB free and it aborted half way through, it thinks you need another 0.5GB before it can continue to download it.

Try deleting something else you can replace later to free up some more space.
 
Check Space

I had this happen, and was just a frustrated as you. :mad: Nothing seem to resolve the issue. When ever I tried to restart the download, it looked like iTunes was trying to download a really small 300 kB file, then the message would show again.

Check how much space you have left in memory on your iPad, in Settings --> About --> Available. The issue seems to be that the download has realized part way through that there is not enough memory to download the rest of the movie, and it stops and shows that message...

Check to see how big the version of the movie you are downlaoding is, and then how much space is available. If the available space is getting tight you need to delete something from your iPad to make room for the rest of the movie to download.

Hold your finger on any of your existing movies, like you would if you wanted to move an icon on the springboard, if you decide to remove a movie. You will see the X in the upper left corner that you can use to delete one of your movies from the iPad. Make sure that you have a copy on your PC or Mac.

Once you have more room in memory, go back to iTunes and restart the download. It should start back up fine and complete.

Let us know if this helps.
 
mattyboy7110 said:
It's a bug. Basically the ipad is checking if you have enough space for the film before downloading it. It doesn't take into account how much of the film has already downloaded. So if you downloaded a 3GB film when having 4GB free and it aborted half way through, it thinks you need another 0.5GB before it can continue to download it.

Try deleting something else you can replace later to free up some more space.
Click to expand...

slope said:
I had this happen, and was just a frustrated as you. :mad: Nothing seem to resolve the issue. When ever I tried to restart the download, it looked like iTunes was trying to download a really small 300 kB file, then the message would show again.

Check how much space you have left in memory on your iPad, in Settings --> About --> Available. The issue seems to be that the download has realized part way through that there is not enough memory to download the rest of the movie, and it stops and shows that message...

Check to see how big the version of the movie you are downlaoding is, and then how much space is available. If the available space is getting tight you need to delete something from your iPad to make room for the rest of the movie to download.

Hold your finger on any of your existing movies, like you would if you wanted to move an icon on the springboard, if you decide to remove a movie. You will see the X in the upper left corner that you can use to delete one of your movies from the iPad. Make sure that you have a copy on your PC or Mac.

Once you have more room in memory, go back to iTunes and restart the download. It should start back up fine and complete.

Let us know if this helps.
Click to expand...

Hey, it's downloading the whole movie (4.3gb:(). To make sure that I had the space, I deleted enough to cover the movie two times. BTW, I knew how to delete downloaded movies, but not partials. We'll see how it goes. Once done, I'll report back.

Thanks for the tip you two.:D
 
I have 3.8GB available and can't really delete anything but I do have a not,her movie I rented that I have to watch...so it seems I need to watch that, delete that rented movie and then I'll be able to continue on with the rented movie.
 
Same thing

I think I'm having the same problem.

Downloaded a rental movie (HD - 3.1GB) it stopped with an error. I can start the download again but it says it will take 999:59 minutes remaining. I have the same problem of iTunes telling me I have one download, but when I click on the button, zip, nothing, nada.

I called Apple and they said the only way to delete it is to let it download and then delete it. Terrible answer.

It's not a question of room on the machine, I just want to deleted the download from my iPad without waiting 999:59 minutes.
 
I have an iPhone 4. Not much memory left to download movies. Here is what you do:
In iTunes go into downloads after purchasing movie. Pause the download. Then go into video and click on it. You can then watch it without downloading. Occasionally it will say "not enough memory", click "ok" and continue watching.
Enjoy!
 
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