iPad not touch sensitiveandarrogant apple support

Discussion in 'iPad Tips, Help and Troubleshooting' started by Jlonghorn199, Mar 27, 2012.

  1. Jlonghorn199 macrumors newbie

    Joined:
    Mar 27, 2012
    #1
    Wirelessly posted

    My 80 year of neighbor grandmother received an iPad 2 for Christmas from her kids. She is a cool lady and handles computer issues herself. She loaned me iPad as. She knows I am interested in a new iPad. I noticed right away her








    iPad is not very responive to touch I
    am on my second iPhone so I think I



    know how it should respond. I called

    Apple support and wound up with Paul
    l who was very glad tO say he was a

    team leader. I explained the issue and

    he wanted my credit card for $69 for

    service. I explained again it was the

    neighbor's Christmas gift and could not

    be gvery far out of 90 day warranty. He repeated he was a great tech and I





    should be happy to talk to a tech in America instead of India His arrogance was overwhelming. The iPad does not have any screen cover but is still unresponsive. I did noticed it seems to work better when fully charged as

    opposed to 40% battery charge. That


    difference should not matter in my

    opinion.I have "reset" the unit with no change. Any ideas??
     
  2. deeddawg macrumors 604

    Joined:
    Jun 14, 2010
    Location:
    US
    #2
    Suggestions:

    • Completely reboot iPad
    • Clean the screen
    • Take it to an Apple store if possible
    • Edit/update your post for clarity. Autocorrect has made it difficult to understand who you talked to and why they would charge you money for support on a device that should be well under a year old.
     
  3. adnbek macrumors 65816

    adnbek

    Joined:
    Oct 22, 2011
    Location:
    Montreal, Quebec
    #3
    Since it's still under warranty, take it to an Apple Store. They'll have it replaced if there is an issue.
     
  4. Polymira macrumors regular

    Joined:
    Feb 1, 2008
    #4
    This. If an Apple store isn't located nearby (closest to be is 95 miles), then call apple care (not support).
     

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