iPad Pro 10.5 Smart Keyboard flaw

Discussion in 'iPad Accessories' started by darkgremio, Jun 21, 2017.

  1. darkgremio macrumors 6502

    Joined:
    Jul 17, 2011
    #1
    Well, I have noticed a significant flaw in my iPad Pro Smart Keyboard Cover. It seems if I have my iPad sitting on a flat surface the keyboard lifts up. This is quite annoying to the point where its impossible to type comfortably. Does anyone else have this issue, I don't think this is wide spread. I thought Apple had good quality assurance procedures, especially since the iPad being demoed at the store do not have this issue it seems.
     

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  2. c14nhl macrumors 6502

    c14nhl

    Joined:
    Oct 30, 2008
    Location:
    Edinburgh
    #2
    My ASK for the 9.7" does this when it hasn't been used for a while. It soon becomes flat though after a small period of use.
     
  3. iEric007 macrumors regular

    iEric007

    Joined:
    Jan 29, 2007
    Location:
    Orange County, California
    #3
    Mine (10.5 iPad Pro Smart Keyboard) sits perfectly flat. Maybe take it in for a replacement.
     
  4. NightWingz macrumors member

    Joined:
    Oct 23, 2013
    #4
    Yup. My 9.7" ASK has had this issue since I bought it a year back.

    If you're going to the Apple Store for replacement, let us know if they would consider this as a manufacturing defect for free replacement.
     
  5. callea, Jun 22, 2017
    Last edited: Jun 22, 2017

    callea macrumors regular

    callea

    Joined:
    Jul 26, 2011
    Location:
    Italy
    #5
    Same problem with my 12.9" italian keyboard bought yesterday.
     

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  6. profets macrumors 68040

    Joined:
    Mar 18, 2009
    #6
    I've seen the same thing with brand new 9.7 and 12.9 ASK. After a few days of use they get a bit worked in and sit flat.
     
  7. callea macrumors regular

    callea

    Joined:
    Jul 26, 2011
    Location:
    Italy
    #7
    I bought the 10.5" also and it was perfect. I bought the 12.9 last year and it was perfect too.
    I think some of them have simply a manufacturing fault and have to be replaced.
    It's a serious flaw, you can't use it.
     
  8. LiveWireless macrumors member

    Joined:
    Sep 25, 2013
    #8
    My 10.5" had that issue, I applied a little pressure on the joint causing the issue. Fixed it up perfectly. I'm waiting to see if the fix holds or reappears I'm sure once the joint get worked in there won't be an issue.
     
  9. MrGimper macrumors 601

    MrGimper

    Joined:
    Sep 22, 2012
    Location:
    Andover, UK
    #9
    My 10.5 ASK, which I received from the apple online store on Tuesday, sits perfectly flat.
     
  10. gatorknight904 macrumors 6502

    gatorknight904

    Joined:
    Jul 24, 2011
    Location:
    Dallas/Ft. Worth
    #10
    Mine does the same on my 10.5. I am going to return it and buy another one to get another 14 days to make up my mind.... :confused:
     
  11. bwb macrumors member

    Joined:
    May 25, 2004
    #11
    My 10.5" does this as well, but seems to flatten out after 15 minutes or so (even if I'm not actively using it in that time).
     
  12. ZipZap macrumors 601

    Joined:
    Dec 14, 2007
  13. mdawid macrumors regular

    mdawid

    Joined:
    Mar 14, 2011
    #13
    I had the same issue with my 9.7. I returned it to the Apple store thinking it was a defect. They agreed and swapped it out. However, the brand new one did the same as did the one they opened next. Finally the store manager came over and laid it on the table, saw it not sitting flat and then proceeded to hold his finger on the inside cover(behind) the iPad and then bent/pressed down on the edge of the keyboard and voila, it now sits flat. I felt bad that they had to open up 2 brand new cases to find out. Though, I do agree, seems like a flaw and should not do that right out of the box.
     
  14. Benlehot macrumors member

    Joined:
    Dec 25, 2010
    Location:
    Montreal, Canada
    #14
    I had exactly the same problem. I just went to the Apple Store to exchange it. My new one is perfect.
     
  15. Traverse macrumors 603

    Traverse

    Joined:
    Mar 11, 2013
    Location:
    Here
    #15
    Mine did that initially, but after a few hours of use it lays flat. The "joints" are stiff and need to be broken in I guess.
     
  16. jsmitty macrumors regular

    Joined:
    Sep 18, 2016
    Location:
    NC
  17. ericwn macrumors 65816

    Joined:
    Apr 24, 2016
    #17
    I've seen this wonkiness with several iPad Pros in retail stores ever since the first iPad Pro was released.
     
  18. Yankee512 Suspended

    Yankee512

    Joined:
    Apr 29, 2017
    #18
    Mine did that at first. I just bent it down a bit and it resolved it.
     
  19. throAU macrumors 601

    throAU

    Joined:
    Feb 13, 2012
    Location:
    Perth, Western Australia
    #19
    Mine sat up a tiny bit when it was brand new. Currently as i type this it is flat.

    In both situations it felt the same to type on.

    result: it's not really an issue?

    It's flexible fabric. With folds. That you fold it up with.

    it is not and never will be a 100% precision piece of engineering.
     
  20. mal5z macrumors newbie

    Joined:
    Sep 20, 2012
    #20
    Mine did that. I could bend it flat, but it'd tilt up again the next time I opened the keyboard. I took it back this weekend for a new one. The new one lies flat every time.
     

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