iPad Pro Ipad Pro 11" Cracked Screen

aawil

macrumors 6502a
Original poster
May 18, 2008
536
73
So I just picked up my iPad from it's stand and the light caught it just right. It wasn't there last night. I didn't drop it or bend it but it's cracked. I'm guessing I'm going to be screwed on this one and end up with a 900 paperweight.
 

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Conan86

macrumors 6502
Apr 9, 2012
327
137
Singapore
Apple’s warranty actually covers a single hairline crack without signs of impact, so I’d recommend going to your local Apple store and speak with a genius to see if they’ll grant you an exchange
 

aawil

macrumors 6502a
Original poster
May 18, 2008
536
73
Apple’s warranty actually covers a single hairline crack without signs of impact, so I’d recommend going to your local Apple store and speak with a genius to see if they’ll grant you an exchange

Good to know I’ll look that up so I can use it in reference, now I just need to find the time to make the trip, closest stores are an hour away. Thanks for the info
 

aawil

macrumors 6502a
Original poster
May 18, 2008
536
73
Where do you live?
Middle of nowhere Southern NJ. The Atlantic City store was nice to have because it was never super busy but they closed that one. On the update side of things I took it to Marlton today and they replaced it at no cost. Thankful for that.
 

RevTEG

macrumors 6502a
Oct 28, 2012
944
642
San Jose, Ca
Message Apple support on Twitter. They’ll direct you. I’m pretty sure you’re looking at full replacement since Apple doesn’t repair screens on the pros. I’m sure you know but make sure you back up your device.
 

aawil

macrumors 6502a
Original poster
May 18, 2008
536
73
Message Apple support on Twitter. They’ll direct you. I’m pretty sure you’re looking at full replacement since Apple doesn’t repair screens on the pros. I’m sure you know but make sure you back up your device.

I took it today and they replaced it for me, no charge since their was no damage or impact to the glass. I still wonder why it cracked, if these things are that fragile given my light usage of it. I was planning to get a brydge keyboard but after this I'm afraid of the hinges being on the glass.
 
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sananda

macrumors 68020
May 24, 2007
2,353
49
I took it today and they replaced it for me, no charge since their was no damage or impact to the glass. I still wonder why it cracked, if these things are that fragile given my light usage of it. I was planning to get a brydge keyboard but after this I'm afraid of the hinges being on the glass.
I’m glad you got it replaced without having to pay. I wasn’t hopeful when I read your initial post.
 
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Newtons Apple

Suspended
Mar 12, 2014
22,764
14,918
Jacksonville, Florida
I took it today and they replaced it for me, no charge since their was no damage or impact to the glass. I still wonder why it cracked, if these things are that fragile given my light usage of it. I was planning to get a brydge keyboard but after this I'm afraid of the hinges being on the glass.
I think you issue was a factory defect and it is not something that happens often. Do not let it ruin your experience, get that keyboard and ENJOY!
 

Shirasaki

macrumors G3
May 16, 2015
9,423
3,439
I took it today and they replaced it for me, no charge since their was no damage or impact to the glass. I still wonder why it cracked, if these things are that fragile given my light usage of it. I was planning to get a brydge keyboard but after this I'm afraid of the hinges being on the glass.
Judging by the image, I don’t think the hinge will touch the glass, but it does need that mechanism to hold keyboard in place. I use Apple Keyboard Folio and find it is surprisingly great to use, and I can type faster than using Logitech Keyboard Folio. Sadly I cannot find a store in Sydney that has Brydge in stock so could not give that one a shot.